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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Talented section supervisor with 10 years of experience managing, scheduling and overseeing employees. Highly knowledgeable expert in production management with proven methods for improving job efficiency, production and resources. Priority on employee safety in fast-paced environment.

Skills
  • Performance reporting
  • Workforce training
  • Incidents management
  • Quality assurance controls
  • Team management
  • Training & Development
  • Course design
  • Technical writing
  • Course development
  • Public speaking
  • Program evaluation
  • Decision-making
  • MS Office
  • Planning
  • Communication
  • Personnel management
  • Time management
  • Leadership
  • Federal compliance
Experience
11/2019 to 11/2020
Section Supervisor Hendrick Medical Center Abilene, TX,
  • Trained new employees on operating procedures and company policies.
  • Established production standards and productivity goals for section, prioritizing tasks to reach deadlines.
  • Recommended process improvements to streamline production workflows.
  • Created and implemented processes to maintain employee safety.
  • Optimized processes by collaborating with upper management to implement innovative technologies.
  • Managed aircraft maintenance operations section to maintain timely, effective production.
  • Staffed production line appropriately for scheduled workload.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Trained, developed and counseled employees to develop high performing team.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Supervised, trained and evaluated over 30 employees in aircraft maintenance industry.
  • Developed and managed annual operating budgets.
02/2016 to 11/2019
Career Development Author/Program Manager USAF City, STATE,
  • Developed skill-specific training programs to promote employee development.
  • Developed complete training programs and led training using expert learning techniques.
  • Documented training activities and changes to analyze program effectiveness.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Maintained strong knowledge of NDI by participating in workshops, conferences and online education classes.
  • Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Supervised employees and oversaw operations for programs to ensure success and generate $575K in revenue.
  • Developed and maintained program budget by forecasting costs and documenting expenditures.
  • Refined program efforts to meet defined objectives by implementing timelines, budgets, dashboard monitoring and quality assurance methods.
  • Maintained up-to-date and accurate program files and records.
07/2015 to 02/2016
Flight Chief USAF City, STATE,
  • Tracked and updated training items to promote combat readiness for flight members.
  • Delegated projects for flight staff and monitored impact to enhance effectiveness.
  • Provided training and guidance to ensure professional growth and development of 45 enlisted members.
  • Analyzed engine operation, fuel consumption and aircraft systems to promote optimal performance.
06/2013 to 07/2015
Human Resorces/First Sergeant USAF City, STATE,
  • Managed strategy for performance evaluation, corrective action and disciplinary measures.
  • Supervised staff and client training to maintain comprehensive organizational knowledge of federal, state and local regulations.
  • Mitigated regulatory risks by advising leadership on organizational policy improvements like equal employment opportunity and sexual harassment for corrective action planning.
  • Organized company-wide events to increase personnel engagement and satisfaction.
  • Advocated on behalf of personnel by gathering feedback and urging managers to actively identify and pursue conflict resolutions
  • Spearheaded productivity growth across HR through implementation of operational process improvements.
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Scheduled random drug testing for employees to diminish regularity risks.
Education and Training
Expected in 04/2022
Master of Arts: Human Resorces
University of Massachusetts Global - Tacoma, WA,
GPA:
Expected in 05/2020
Bachelor of Science: Organizational Leadership
Brandman University - Tacoma, WA,
GPA:
Expected in 06/2010
Associate of Arts: Aircraft Maintenance Technology (NDI)
CCAF - Montgomery, AL,
GPA:
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-29a884181/

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Resume Overview

School Attended

  • University of Massachusetts Global
  • Brandman University
  • CCAF

Job Titles Held:

  • Section Supervisor
  • Career Development Author/Program Manager
  • Flight Chief
  • Human Resorces/First Sergeant

Degrees

  • Master of Arts
  • Bachelor of Science
  • Associate of Arts

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