Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
Skills
Knows Navitaire for Check in Process
Proficient in manual weight and balance for the following of aircraft type, Airbus A320-214, A319-111 and ATR75-500
Proficient in using Airbus LPC(Less paper in the cockpit)
Calm under pressure
Natural leader
MS Windows expert
Work History
Section Supervisor, 01/2012 - 11/2012 Hendrick Medical Center – Brownwood, TX,
Supervised employee/merchandisers and store operation.
Monitor Inventory stocks and ordering products.
Check the prices on items, directs employees in stocking shelves, and orders new products when quantities are low
Design store displays and actively engage with customers to inform them of deals and help them find products
Assess the overall quality of the store and its workers, and suggest ways to improve operations and sales Ensures that promo items are being done and display
Attends to costumer needs and inquiry and ensures the ideal customer service was implemented.
Reports quarterly the financial status of food department, including the action plan and achievement.
Load Controller, 03/2009 - 09/2011 G2 Secure Staff – Salt Lake City, UT,
Supervised Ramp agent for any loading and operational requirement.
Supervised airport operation and personnel during flight, and in the absence of manager.
Does the weight and balance of the aircraft loaded in accordance with the loading procedure and instruction.
Performs pre flight planning and trimming based on passenger booking, estimate baggage, cargo and fuel load.
Prepare and summarized flight schedule, bay assignment and aircraft registry.
Ramp Agent, 02/2008 - 02/2009 Xylem Inc. – Covington, LA,
Responsible in supervising the entire ramp operations, offloading and unloading of baggage and cargo.
Supervised with the Boarding and offloading of passengers.
Coordinate with maintenance of any loading restriction due to technical problem
Coordinates with Load controller and Dispatch on crew, aircraft assignment, fuel load, and other relevant information relating to flight.
Ensure the 30 mins ground time to achieve the quick turn around and on time performance
Record all timings such as on blocks to airborne.
Report any irregularity during flight operation.
Customer Service Agent, 06/2006 - 02/2008 Universal Health Services – Sautee Nacoochee, GA,
Responsible in handling the check-in process of passenger and baggage in courteous and expedition manner.
Attends to passenger inquiries regarding time changes, delays, fare and other pertinent matter.
Assist passenger with special needs such as, wheel chair, elderly, young and unaccompanied passenger, expectant mothers, and passenger with medical case.
Prepare manifest, passenger load statistic for audit report
Junior Purchasing, 02/2003 - 06/2006 Cebu Pacific Air – City, STATE,
Responsible for accurate documentation of invoices for payment
Prepare cash advance and liquidation
Monitoring of invoices for payment and delivery
Prepare monthly report
Negotiate with supplier regarding payments and invoices
Sales and Purchasing Head, 08/2002 - 02/2003 Mitsuba Philippines Corporation – City, STATE,
Handled Sales, Purchasing and Impex Staff
Responsible for local procurement of customer order and requirement
Bachelor of Science: Business Administration Banking and Finance, Expected in 1999 - San Sebastian College - Cavite City, GPA:
Outstanding Officer in individual Category
Treasurer- Junior Banking and Finance Association
: , Expected in 1995 - Saint Joseph College AR - Cavite City High - , GPA:
Additional Information
PERSONAL DATA Birthdate : November 24, 1978 Age : 34 Civil Status : Married Nationality : Filipino Husband : Richard Claire: Daughter : Rianna Nicole Claire
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