Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
  • Knows  Navitaire for Check in Process
  •  Proficient in manual weight and balance for the following  of aircraft type, Airbus A320-214, A319-111 and ATR75-500 
  • Proficient in using Airbus LPC(Less paper in the cockpit)
  • Calm under pressure
  • Natural leader
  • MS Windows expert
Work History
Section Supervisor, 01/2012 - 11/2012
Hendrick Medical Center Brownwood, TX,
  • Supervised employee/merchandisers and store operation.
  • Monitor Inventory stocks and ordering products.
  • Check the prices on items, directs employees in stocking shelves, and orders new products when quantities are low 
  • Design store displays and actively engage with customers to inform them of deals and help them find products 
  • Assess the overall quality of the store and its workers, and suggest ways to improve operations and sales Ensures that promo items are being done and display 
  • Attends to costumer needs and inquiry and ensures the ideal customer service was implemented.
  • Reports quarterly the financial status of food department, including the action plan and achievement.
Load Controller, 03/2009 - 09/2011
G2 Secure Staff Salt Lake City, UT,
  • Supervised Ramp agent for any loading and operational requirement.
  • Supervised airport operation and personnel during flight, and in the absence of manager.
  • Does the weight and balance of the aircraft loaded in accordance with the loading procedure and instruction.
  • Performs pre flight planning and trimming based on passenger booking, estimate baggage, cargo and fuel load.
  • Prepare and summarized flight schedule, bay assignment and aircraft registry.
Ramp Agent, 02/2008 - 02/2009
Xylem Inc. Covington, LA,
  • Responsible in supervising the entire ramp operations, offloading and unloading of baggage and cargo. 
  • Supervised with the Boarding and offloading of passengers.
  • Coordinate with maintenance of any loading restriction due to technical problem
  • Coordinates with Load controller and Dispatch on crew, aircraft assignment, fuel load, and other relevant information relating to flight.
  • Ensure the 30 mins ground time to achieve the quick turn around and on time performance
  • Record all timings such as on blocks to airborne.
  • Report any irregularity during flight operation. 
Customer Service Agent, 06/2006 - 02/2008
Universal Health Services Sautee Nacoochee, GA,
  • Responsible in handling the check-in process of passenger and baggage in courteous and expedition manner.
  • Attends to passenger inquiries regarding time changes, delays, fare and other pertinent matter.
  • Assist passenger with special needs such as, wheel chair, elderly, young and unaccompanied passenger, expectant mothers, and passenger with medical case.
  • Prepare manifest, passenger load statistic for audit report
Junior Purchasing, 02/2003 - 06/2006
Cebu Pacific Air City, STATE,
  • Responsible for accurate documentation of invoices for payment
  • Prepare cash advance and liquidation
  • Monitoring of invoices for payment and delivery
  • Prepare monthly report
  • Negotiate with supplier regarding payments and invoices
Sales and Purchasing Head, 08/2002 - 02/2003
Mitsuba Philippines Corporation City, STATE,
  • Handled Sales, Purchasing and Impex Staff
  • Responsible for local procurement of customer order and requirement
  • Monitoring of deliveries
  • Check purchase order 
  • Prepare yearly price discount 
  • Accredited and evaluate supplier
Purchasing staff, 10/1999 - 08/2002
Mitsuba Philippines Corporation City, STATE,
  • Received request and prepare purchase order from planning department for direct materials
  • Deals and coordinate with supplier regarding delivery schedule
  • Prepare import permit for incoming shipments
Telephone Operator, 04/1999 - 10/1999
Mitsuba Philippines Corporation City, STATE,
  • Entertain incoming and outgoing calls
  • Prepare summary of telephone calls for billing
  • Assist in any administrative function
Bachelor of Science: Business Administration Banking and Finance, Expected in 1999
San Sebastian College - Cavite City,
  • Outstanding Officer in individual Category
  • Treasurer- Junior Banking and Finance Association
: , Expected in 1995
Saint Joseph College AR - Cavite City High - ,
Additional Information
  • PERSONAL DATA Birthdate : November 24, 1978 Age : 34 Civil Status : Married Nationality : Filipino Husband : Richard Claire: Daughter : Rianna Nicole Claire

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School Attended

  • San Sebastian College
  • Saint Joseph College AR - Cavite City High

Job Titles Held:

  • Section Supervisor
  • Load Controller
  • Ramp Agent
  • Customer Service Agent
  • Junior Purchasing
  • Sales and Purchasing Head
  • Purchasing staff
  • Telephone Operator


  • Bachelor of Science

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