- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
- Knows Navitaire for Check in Process
- Proficient in manual weight and balance for the following of aircraft type, Airbus A320-214, A319-111 and ATR75-500
- Proficient in using Airbus LPC(Less paper in the cockpit)
| - Calm under pressure
- Natural leader
- MS Windows expert
|
Section Supervisor, 01/2012 - 11/2012
Hendrick Medical Center – Brownwood, TX, - Supervised employee/merchandisers and store operation.
- Monitor Inventory stocks and ordering products.
- Check the prices on items, directs employees in stocking shelves, and orders new products when quantities are low
- Design store displays and actively engage with customers to inform them of deals and help them find products
- Assess the overall quality of the store and its workers, and suggest ways to improve operations and sales Ensures that promo items are being done and display
- Attends to costumer needs and inquiry and ensures the ideal customer service was implemented.
- Reports quarterly the financial status of food department, including the action plan and achievement.
Load Controller, 03/2009 - 09/2011
G2 Secure Staff – Salt Lake City, UT, - Supervised Ramp agent for any loading and operational requirement.
- Supervised airport operation and personnel during flight, and in the absence of manager.
- Does the weight and balance of the aircraft loaded in accordance with the loading procedure and instruction.
- Performs pre flight planning and trimming based on passenger booking, estimate baggage, cargo and fuel load.
- Prepare and summarized flight schedule, bay assignment and aircraft registry.
Ramp Agent, 02/2008 - 02/2009
Xylem Inc. – Covington, LA, - Responsible in supervising the entire ramp operations, offloading and unloading of baggage and cargo.
- Supervised with the Boarding and offloading of passengers.
- Coordinate with maintenance of any loading restriction due to technical problem
- Coordinates with Load controller and Dispatch on crew, aircraft assignment, fuel load, and other relevant information relating to flight.
- Ensure the 30 mins ground time to achieve the quick turn around and on time performance
- Record all timings such as on blocks to airborne.
- Report any irregularity during flight operation.
Customer Service Agent, 06/2006 - 02/2008
Universal Health Services – Sautee Nacoochee, GA, - Responsible in handling the check-in process of passenger and baggage in courteous and expedition manner.
- Attends to passenger inquiries regarding time changes, delays, fare and other pertinent matter.
- Assist passenger with special needs such as, wheel chair, elderly, young and unaccompanied passenger, expectant mothers, and passenger with medical case.
- Prepare manifest, passenger load statistic for audit report
Junior Purchasing, 02/2003 - 06/2006
Cebu Pacific Air – City, STATE, - Responsible for accurate documentation of invoices for payment
- Prepare cash advance and liquidation
- Monitoring of invoices for payment and delivery
- Prepare monthly report
- Negotiate with supplier regarding payments and invoices
Sales and Purchasing Head, 08/2002 - 02/2003
Mitsuba Philippines Corporation – City, STATE, - Handled Sales, Purchasing and Impex Staff
- Responsible for local procurement of customer order and requirement
- Monitoring of deliveries
- Check purchase order
- Prepare yearly price discount
- Accredited and evaluate supplier
Purchasing staff, 10/1999 - 08/2002
Mitsuba Philippines Corporation – City, STATE, - Received request and prepare purchase order from planning department for direct materials
- Deals and coordinate with supplier regarding delivery schedule
- Prepare import permit for incoming shipments
Telephone Operator, 04/1999 - 10/1999
Mitsuba Philippines Corporation – City, STATE, - Entertain incoming and outgoing calls
- Prepare summary of telephone calls for billing
- Assist in any administrative function
Bachelor of Science: Business Administration Banking and Finance, Expected in 1999
-
San Sebastian College - Cavite City,
GPA:
- Outstanding Officer in individual Category
- Treasurer- Junior Banking and Finance Association
: , Expected in 1995
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Saint Joseph College AR - Cavite City High - ,
GPA:
- PERSONAL DATA Birthdate : November 24, 1978 Age : 34 Civil Status : Married Nationality : Filipino Husband : Richard Claire: Daughter : Rianna Nicole Claire
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