section manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Forward-thinking Leader dedicated to training and mentoring staff to effectively resolve caller inquiries, build loyalty and enhance business revenue. Skilled at training, monitoring and managing exceptional teams handling high-volume calls. Driven and innovative with expertise in developing and implementing training protocols and resources to drive performance and caller satisfaction.

  • Staff retention
  • Performance reporting
  • Multi-unit operations management
  • Quality assurance controls
  • Workforce training
  • Process improvement strategies
  • Solutions development
  • Multidisciplinary collaboration
  • Continuous improvements
  • People skills
  • Teambuilding
  • MS Office
  • Communication
Section Manager, 08/2018 to Current
RtxBeverly Hills, CA,
  • Trained new employees on operating procedures and company policies.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
  • Communicated with other section managers to determine best ways to meet quotas and quality goals.
  • Monitored performance by reviewing relevant reporting data and producing statistical reports.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
Assistant Store Manager, 05/2018 to 01/2019
PetsmartConway, AR,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Coach, 01/2015 to 05/2018
Purdue UniversityDubois, IN,
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
  • Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Trained new employees on processes to promote productivity team-wide.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Educated clients on how to conduct transactions with convenient online solutions.
Department Manager, 01/2010 to 02/2015
Windsor WindowsMonroe, NC,
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Balanced workloads to meet targets without overtaxing employees.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Created culture of empowerment and innovation for employees to promote engagement.
Education and Training
High School Diploma: , Expected in 05/2009 to Oakdale High School - Oakdale, TN,

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Resume Overview

School Attended

  • Oakdale High School

Job Titles Held:

  • Section Manager
  • Assistant Store Manager
  • Coach
  • Department Manager


  • High School Diploma

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