Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
A highly organized, take charge Human Resource/Administrative professional with 10+ years of Human Resource/Administrative experience in the Air Force. Strong problem solving and decision making skills with the ability to develop and implement effective action plans. Excellent communicator and quality-focused Administrative professional committed to approaching administrative tasks with tenacity and attention to detail. Continually maintains a positive attitude while interacting with demanding clients.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Section Chief, Commander's Support Staff, 06/2014 - 06/2016
State Of Louisiana Rayne, ,
  • Managed 1,200 evaluations annually; reviewed for accuracy, grammar and content.
  • Performed quarterly audit of 1,200 employee files; ensured files were complete and current.
  • Managed unfavorable employee information file, conducted monthly audit and purged/updated and destroyed expired files.
  • Served as corporate liaison between the finance and IT departments.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Obtained signatures for financial documents and internal and external invoices.
  • Screened all visitors and directed them to the correct employee or office.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Organized all new hire, security and other pertinent paperwork.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Managed office supplies, organization and upkeep of customer service area.
  • Oversaw ordering and distribution of office supplies for staff while adhering to a fixed office budget.
  • Answered and quickly redirected up to 100 calls/emails daily; updated information into customer service electronic database.
Flight Chief, Mission Support Flight, 02/2010 - 06/2014
Officer Training School City, STATE,
  • Provided Customer Service actions for 7,600 officer training school students.
  • Supervised 10 employees, covering trainee assignments, separations, CAC creation, administrative and discharge actions.
  • Manages issuance of Common Access Cards (CAC) to Active Duty, AFRES, ANG and OTS staff and dependents.
  • Oversaw 40K DEERS/RAPIDS transactions.
  • Led/built weekly in-house training schedule; coordinated with other agencies to enhance teams customer service skills.
  • Developed and facilitated all new-hire orientations.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Conducted job analysis and job evaluations, created requisitions resulting in quality job specifications.
  • Developed innovative new-employee orientation programs, including safety training.
  • Maintained employees training records and ensured annual training was completed by all.
  • Oversaw installation of $3,000 customer service sign in kiosk system; decreased customer wait times by 33%.
  • Completed Chief of Records training annually; oversaw file plan creation and updates--during records inspection, received excellent rating.
  • Created new training plan for work section; 4 areas interchangeable--improves knowledge and skill sets for 10 employees.
  • Created 1,900 employee personnel files; certified vital pay documents and validated life insurance benefits--all files 100% accurate.
Section Chief, 01/2002 - 08/2005
City, STATE,
  • Supervised 7 employees covering 10 personnel programs, supporting 2,700 customers.
  • Completed Government Travel Card Program Approving Official training; managed $10,000 budget; zero late approvals during busy end of year spending.
  • Bench marked evaluation checklist for group staff and 8 units; provided expert assistance and increased on-time evaluation rate by 40%.
  • Developed company personnel policies, standard operating procedures and employee handbooks.
  • Developed and facilitated all new-hire orientations.
  • Led 4 real world global wing accountability exercises; coordinated with five groups in 3 countries and accounted for 6,000 employees.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Managed all aspects of leave administration, including employee notifications and vendor management,disability programs and health benefits.
  • Audited workplace, employee and management policies and procedures.
  • Conducted job analysis and job evaluations, resulting in quality job specifications.
  • Submitted 5,600 promotion actions into personnel case management database; resulting in eligible employees receiving well deserved promotions.
  • Maintained employees ancillary training records, ensured annual training completed.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
Education and Training
Bachelor of Arts: Communication Studies Human Resource Management, Expected in 12/2014
University of Maryland University College - Adelphi, MD
Communication Studies Human Resource Management
Associate of Science: Personnel Administration/HR Human Resource Management, Expected in 07/2004
Community College of the Air Force - Montgomery - ,
Personnel Administration/HR Human Resource Management
administrative, Administrative support, Articulate, benefits, budget, case management, Excellent communication, content, Customer Service, customer service skills, database, Database management, Filing, finance, financial, Government, Human Resource, human resources, inspection, insurance, job analysis, Team building, meetings, Access, office, Works, personnel, policies, promotion, quality, receiving, safety, Spreadsheet, phone, phone etiquette, employee handbooks, vendor management
Activities and Honors

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School Attended

  • University of Maryland University College
  • Community College of the Air Force - Montgomery

Job Titles Held:

  • Section Chief, Commander's Support Staff
  • Flight Chief, Mission Support Flight
  • Section Chief


  • Bachelor of Arts
  • Associate of Science

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