In 2011, I was recognized for rectifying errors in section 8 files for annual audit. Authority passed audit with 98%.
Reviews information, interviews, and investigates perspective/current household members to determine eligibility for Housing Choice Voucher Program. Generates monthly reports to ensure all updated financial changes are accurate. Performs home visits as needed. Informs clients of HUD regulations affecting their rights and obligations as tenants. Encodes participants information in the Lindsey system. Responsibilities includes filing, typing, and mailing letters and correspondences in a timely fashion. Provides clients with outstanding customer service.
Processed customer enrollment applications, terminations, and changes. Reviewed applications for completeness, communicated with sales agents, and members to take corrective actions. Accurately documented each transaction performed for auditing purposes. Also, completed other assigned functions such as word processing, Data Entry, and filing.
Reviewed information, interviewed, and investigated perspective/current household members to determine eligibility for the Housing Choice Voucher Program. Performed routine home visits. Informed clients of HUD regulations affecting their rights and obligations as tenants. Accurately maintained a log of assigned clients and their information for annual recertification and/or any other changes in the household income, size, etc. Accurately encoded participant's information into the systems (Data Entry). Responsibilities included filing, typing, and mailing letters/correspondences in a timely fashion. Assisted with hearings for clients that were recommended for termination from the Housing Choice Voucher Program. Provided each and every client with outstanding customer service.
Verified information and processed paperwork to issue legal documents based on state regulations. Accurately provided customers with state guidelines. Maintained daily monetary and inventory reports.
Typed technical, scientific, financial, statistical statements, reports, certificates, correspondence, memos, contracts, and legal documents. Prepared and maintained attendance records for payroll and staff vacation coverage. Provided information to the public based on department rules and regulations. Answered telephones and accurately annotated messages for each staff member. Maintained essential records, files, and mailing list. Responsible for preparing department's contracts and purchase orders.
Showed apartments to perspective tenants. Managed a maintenance staff of 3 and ordered maintenance supplies as needed. Responsible for routinely inspecting each unit on an annual basis. Maintained waiting list and completed credit checks for tentative residents. Reviewed income for each household member based on low income/tax credit guidelines. Responsible for collecting rent and laundry income for bank deposits. Accurately encoded each tenant's rental payment into the rent roll system and created monthly accounting reports. Created work orders for maintenance staff and leases for residents. Other duties included answering incoming calls and composing office memos.
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