Detail-oriented Program Coordinator exhibiting excellent communication and problem solving. Empathetic and culturally-sensitive professional who excels at working directly with clients.
Manage a portfolio consisting of approximately 167 culturally diverse program participants. Develop annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Knowledge and understanding of client requirements for HUD government program. Six years in a management level position. Ability to develop spreadsheets and analyze data using MS Office, including Power Point presentations.
Effectively manages departmental expenses to stay within allocated budget. Directs and coordinates HUD funded programs and ensures program goals are met according to federal, state and local regulations. Maintains policies, procedures and process improvement initiatives to decrease fraudulent program activity and monitor program to maximize customer satisfaction. Creates monthly reports for records, close terminated records and complete chart audits. Develops rapport with clients base by handling difficult issues with professionalism. Organizes and evaluates program to improve service delivery. Performs other duties as required.
Conducted program participants assessments and explained program offerings and requirements. Arranged group briefings that explained the federal, state and local regulations. Managed a caseload of 50 clients at any given time and maintained up-to-date program files and records. Assisted participants to establish goals, determined necessary services and made appropriate referrals. Performed other related duties as required.
Coordinated and monitored activities of grant funded programs and enforced federal, state and local regulations. Compiled data for use in evaluating program performance, reports, program documents and using methods and personal computer applications. Supervised the work of others by assigning and reviewing work. Arranged and conducted group/individual briefings that explained the rules and regulations. Performed other related duties as required.
Cum Laude Exemplary Achievement Award
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