Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Efficient Section 28 Supervisor managing day-to-day operations of behavioral health staff and clients to provide high-quality care. Encourages staff to develop close relationships with clients to increase rapport while maintaining appropriate boundaries. Completes intake procedures, comprehensive assessments and develops and maintains individualized treatments plans. Markets program and employment opportunities. Determines program-wide staffing requirements and proactively searches for new team members. Improves onboarding and training processes to empower staff. Completes payroll, processes shift progress notes, performance manages staff, and coordinates shift schedules between client's and staff. Processes client documents, coordinates with other service providers and maintains electronic health record.

  • Planning production
  • Safety standards
  • Mentoring and training
  • Database documentation
  • Logistics oversight
  • Relationship building
  • Active listening
  • First Aid/CPR
  • Organization
  • Teambuilding
  • Flexible
  • Analytical
  • Communication
  • Organizational skills
  • Working collaboratively
Section 28 Supervisor, 07/2019 to Current
Corizon Health, Inc.Port Huron, MI,
  • Increase productivity by improving employee morale and cross-functional communications with workforce, management and clients.
  • Consult with department supervisors and clinical team to evaluate needs and discuss corrective actions for individual concerns.
  • Collaborate with multi-disciplinary staff to improve overall patient care
  • Implemente new hire training to further develop skills and initiate discussions on task prioritization.
  • Create and maintain Individualized Treatment Plans, Comprehensive Assessments and records, maintaining accuracy while managing sensitive data.
  • Review and assesse staff processes, reducing hazards posed for residents and staff while providing in home supports during the Covid-19 Pandemic.
  • Participate in weekly and monthly meetings with clinical supervisor and department heads to discuss case reviews, policies, procedures and productivity.
  • Provide insight regarding job duties to optimize productivity.
  • Establish strong work network by building professional relationships with case managers, community support workers and fellow employees.
  • Create and update weekly productivity spreadsheets detailing latest information regarding Section 28 services.
  • Coach team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and HIPAA compliance.
  • Access client information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Check documentation for errors, corrected issues and send to billing within timeframe.
  • Process payroll weekly, verify shift using Sandata Electronic Verification System.
  • Complete appropriate actions to verify client's active MaineCare, provide proof of medical necessity for service and obtain authorization to continue services.
Behavioral Health Professional, 12/2018 to 07/2020
Coen Markets, Inc.Moundsville, WV,
  • Organized special events for clients and provided educational resources to assist with emotional support.
  • Managed logistics for implementation of appropriate courses of treatment of client's individualized treatment plan to increase social, emotional and daily functioning skills
  • Provided in home support for assigned client 12 hours per week.
  • Liaised effectively with peers, supervisor, family and client, promoting high level of communication and interaction.
  • Completed detailed and objective narrative after each shift, documenting interactions and client responses to events.
  • Completed 35 hour Behavioral Health Profession (BHP) training curriculum.
Store Team Member, 07/2015 to 06/2020
Aubuchon HardwareCity, STATE,
  • Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
  • Organized new stock for floor placement.
  • Helped store management promote sales-oriented culture with intense focus on delivering superior customer service.
  • Maintained efficient team operations by coordinating effective schedules and employee work assignments.
  • Established rapport with customers to boost sales and identify trends impacting store operations.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Bent, lifted, opened, and moved products weighing up to 50pounds.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Education and Training
Bachelor of Arts: Psychology, Expected in 05/2019
University Of Maine At Farmington - Farmington, ME
  • Dean's List Honoree Spring 2018, Fall 2018, Spring 2019
  • BA in Psychology, MHRT/C Counseling Track
  • Cum laude graduate
  • 3.57 GPA
  • Completed coursework in research methods, counseling, crisis intervention and stabilization and child & adolescent development.
: Psychology, Expected in
University Of Maine - Orono, ME

Attended Fall 2014 through December 2016. Took semester of absence to attend the American School of Equine Dentistry in West Virginia, and apprenticed under Dr. Raymond Hyde after completed the class. Transferred to University of Maine at Farmington to complete BA in Psychology.

  • Major in Psychology
  • Accumulated 45 credits over 3 semesters
  • MHRT/C
  • CPR/First Aid
  • Mandated Reporter
  • Behavioral Health Professional (BHP)

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Resume Overview

School Attended

  • University Of Maine At Farmington
  • University Of Maine

Job Titles Held:

  • Section 28 Supervisor
  • Behavioral Health Professional
  • Store Team Member


  • Bachelor of Arts
  • Some College (No Degree)

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