Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn and grow on this job.
Skills
Office support (phones, faxing, filing)
Data entry
Verbal and written communication
Microsoft Office
Inter-office communications
Client service
Client needs analysis
Excellent communication skills
Team building
Bilingual (Spanish-English)
Social media knowledge
Work History
07/2019 to Current
Secretary's Assistant (Hotel/Motel Support)Fred Hutchinson Cancer Research Center – Multiple Locations, WA,
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Communicated with customers via phone and email to confirm deliveries and respond to inquiries
Responded to emails and other correspondence to facilitate communication and enhance business processes
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Delivered top-notch administrative support to office staff, promoting excellence in office operations
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation
Answered and directed calls using multi-line switchboard
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
Wrote and proofread error-free letters, memoranda and other business correspondence
Handled daily scheduling tasks and provided administrative support for the Tourism department
Answered incoming calls, processed requests and relayed messages to appropriate personnel
Provided onboarding and training for new support staff
04/2018 to 06/2019
Principal's AssistantOnetouch Direct – New Port Richey, FL,
Processed student registrations and withdrawals
Transferred and directed phone calls, guests and mail to correct staff members
Drafted agendas
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Delivered top-notch administrative support to office staff, promoting excellence in office operations
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Assisted in preparing district informational materials such as brochures and newsletters
Placed orders for all classroom and office supplies
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
Provided clerical support to teachers and students by copying, faxing and filing documents
Kept reception area clean and neat to give visitors positive first impression
Received and routed business correspondence to correct departments and staff members
08/2017 to 12/2017
Lab AideBig Bend Regional Medical Center – City, STATE,
Disposed of all materials, including hazardous specimens in proper containers
Properly labeled specimens to help each be easily identifiable by lab staff
Oversaw items in inventory and reordered before supplies diminished
Cleaned laboratory work areas with proper sanitizing agents and removed trash from receptacles
Collected, prepared, and disposed of medical specimens
Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment
Routinely retracted patient throat cultures and prepared for lab submission
Assisted pathology team with skilled analyses by preparing tissue samples
Assisted with safe transfusions by conducting tests and completing blood counts
Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques
Assisted in resolving and satisfying client requests and internal operational issues
Performed vitals/glucose testing and assisted in administering injections and urinalysis
Created and maintained computerized record management systems to record and process data and generate reports
Represented and interpreted agency's functions and services to other institutions, public, government agencies and other organizations
Interviewed patients to obtain medical information, weight and height measurements and vital signs
Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards
03/2012 to 04/2017
Licensed Insurance AgentAmerican National Insurance Co Tx – City, STATE,
Attended continuing education courses and workshops to gain additional insurance industry knowledge
Exceeded corporate quotas for monthly policy sales
Provided coverage option information to assist clients in protecting assets
Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling
Promoted ANICO products and services using upselling and other sales strategies
Reviewed stop-loss reporting to customer accounts and ensured compliance with policies and procedures for release of information
Reported policy changes and company conditions affecting customer satisfaction
Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals
Tracked progress of all outstanding insurance claims
Directed clinical support of actuarial, underwriting and claims management in identifying and managing client specific risks and risk trends
Negotiated production goals for new policies and policy renewals with business development manager
Obtained underwriting approval by completing application for coverage
Extremely knowledgeable of company insurance products and services to advise customers on appropriate choices
Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies
Supported sales, brokers, consultants and underwriters in marketing and sales activities
Calculated quotes and educated potential clients on insurance options
Upsold additional products and services after identifying customer needs and requirements
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
Developed sales leads from direct referrals, networking and targeted marketing campaigns
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
Education
Expected in
: Nursing Facultad De Enfermeria Y Nutricion - Chihuahua, Mexico, GPA:
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