Experienced team leader with background in managing team and work systems in a high volume sales environment. Experience in adapting to new teams and environments while maintaining high productivity and profitability . Highly experienced in performing quality inspections and machinery operations. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative career.. Ready to help team achieve set goals.
Skills
Opening and Closing Procedures
Verbal and Written Communication
Employee Coaching and Motivation
Cash Handling
Interpersonal Skills
Supply Ordering
Scheduling and Coordinating
Technical Proficiency
Administration and Reporting
Managing Operations and Efficiency
Coaching and Mentoring
POS Inventory System Operation
Handling Customer Complaints
Accurate Money Handling
Restaurant Operation
Cash Drawer Balancing
Customer Experience Management
Guest Satisfaction
Food Safety and Quality
Employee Performance Reviews
Shift Work
Safe Balancing
Team-Building Exercises
Directing Team Members
Restocking Management
Work Planning and Prioritization
Customer Service
Attention to Detail
File and Records Management
Billing and Payment Processing
Cash Register Systems
Folding Clothes
Paperwork and Documentation
Appointment Coordination
Client Satisfaction
Computers and Technology
Ease with Computers and Technology
Patient Relationship-Building
Strong Organizational Skills
Work History
01/2020 to 05/2022
Team LeadWhataburger – , , Houston, TX
Oversaw money handling while keeping accountability for discrepancies found and handled resolutions.
Audited other leaders daily/weekly checklists to make sure productivity and team goals were being met
Supervised employees and oversaw quality compliance with company standards for food and services.
Trained new team members by relaying information on company procedures and safety requirements.
Kept employees operating productively and working on task to meet business and customer needs.
Coached crew members to optimize performance and motivate toward more efficient work.
Exercised composure under pressure and in escalated customer service scenarios.
Excelled in every store position and regularly backed up front-line staff.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Was able to delegate and match team member with appropriate positions according to strengths
Was also able to address customer complaints in and orderly and calm manner
Moved to leadership role within short time frame due to record of success within self and given to others
Was able to maximize labor and delegate team appropriately as well as interacting with customers for a better experience.
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