Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
- Spreadsheet creation
- Travel Planning
- Event coordination
- Scheduling
- Data entry documentation
- Report development
- Accounting skills
- Database entry
- Employee training and development
- Bilingual (I speak English and Spanish)
- Work with Microsft Excel, Word, Power Point...
- Installing programs
- Web page developer
River Falls, WI, 08/2021 - 09/2022
ā¢Supervise, co-ordinate and control clerical work of the organization.
ā¢Selection, appointment and assignment of office work to the staff.
ā¢Maintanence office Discipline.
ā¢Writing and receiving letters on behalf of the management.
ā¢Keeping a record of important phone numbers.
ā¢Handling staff matters.
ā¢Acting as a link between management and staff.
ā¢Administration, cards payments and payroll
ā¢Elevated customer satisfaction ratings by resolving issues for speedy resolution.
ā¢Kept tracking system of Quicbooks information for program.
ā¢Responded to customer issues to provide immediate resolution and improve retention.
ā¢Order products and tracking them.
Brighton, MI, 03/2019 - 02/2020
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Monitored security and enforced loss prevention strategies during shift.
- Supervised and led employees to maintain productivity and customer service levels.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Managed daily workflow and scheduled staff for adequate coverage.
City, STATE, 02/2009 - 02/2019
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Provided leadership to 8 employees through coaching, feedback and performance management.
- Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Exercised organizational leadership practices and communicated business vision to achieve sales goals.
- Formed and sustained strategic relationships with clients.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Identified client business and operational needs and introduced services to provide solutions.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
- Implemented effective customer service surveys to encourage feedback.
- Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows.
- Managed scheduling for 8 employees to optimize productivity.
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Resume Overview
School Attended
- Cuba
- Miami Dade College
- Compu-Med Vocational Careers - Miami
Job Titles Held:
- Secretary to the General Manager
- Shift Supervisor
- Multi Store Manager
Degrees
- Associate of Science
- Some College (No Degree)
- Some College (No Degree)
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy