secretary to the general manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Accountable Program Support Assistant possessing first-rate communication and organizational skills. Strengths in variety of administrative and support duties, including Task and Task. Diligent and flexible with Number hours of availability per week, including evenings and weekends.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Detail-oriented Records Specialist adept at coordinating digital and physical records for Type purposes. Highly organized and hardworking with clear focus on maintaining efficient and accurate operations. Prepared to offer Number years of experience and take on challenging new role with Company.

  • Bookkeeping and Basic Accounting
  • Visitor Greeting
  • Goal Minded
  • Customer Care
Work History
Secretary to the General Manager, 04/2007 to 09/2017
Cornerstone Building BrandsLexington, MN,
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized and updated schedules for executives.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Used Software to prepare various correspondence, reports and other written material.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Updated tracking spreadsheets with latest Type and Type information.
  • Managed over Number monthly invoices for organization of Number people and maintained accurate processing and verification.
Customer Service Representative, 04/2005 to 09/2007
SupercutsFindlay, OH,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and backed up other customer service managers.
  • Resolved Type issues over phone with Number customers daily.
  • Entered orders into Type computer database system.
Assistant Manager, 06/1994 to 05/2005
Duncan’s Convenient StoreCity, STATE,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
Business Management : Business Skills , Expected in 08/1992 to Northwood High School - Saltville, VA

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Resume Overview

School Attended

  • Northwood High School

Job Titles Held:

  • Secretary to the General Manager
  • Customer Service Representative
  • Assistant Manager


  • Business Management

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