Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Hardworking and focused public school employee offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

  • Travel Arrangement Coordination
  • Annual Reports
  • Executive Calendars
  • Records Management Databases
  • Spreadsheet Creation
  • Document Filing and Retrieval
  • Google Docs
  • Inquiry Response
  • Meeting Agenda Preparation
  • Correspondence and Memos
  • Calendar and Scheduling Software
  • Reports and Financial Statements
  • Digital Filing
  • Information Gathering
Work History
09/2021 to Current Secretary to Director of Curriculum & Instruction Monarch Casino Black Hawk | Reno, NV,
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and updated schedules for executives.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Orchestrated successful conferences and associated travel for speakers and attendees.
  • Interacted with vendors to purchase and set up equipment and services.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered high volume of phone calls and email inquiries.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Filed paperwork and organized computer-based information.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed and reviewed filing and office systems.
  • Created and managed office systems to efficiently deal with documentation.
  • Handled incoming and outgoing mail, email and faxes.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Wrote reports and executive summaries.
  • Coordinated events and worked on ad hoc projects.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for joint operating committee, instructors and staff.
12/2014 to 09/2021 High School Guidance Secretary Kimpton Hotels | Milwaukee, WI,
  • Placed orders for office supplies.
  • Documented attendance, grades and test scores to update permanent records.
  • Processed student registrations and withdrawals.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Exercised judgment within school policy guidelines to alleviate principal's workload.
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Successfully completed special projects to exceed goals of overall organization.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed calendars to strategically coordinate meetings, appointments and events.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Used various technology to prepare various correspondence, reports and other written material.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, recordkeeping and data entry for increased efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.
05/2012 to 12/2014 Bank Teller The Gratz Bank | City, STATE,
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Reconciled cash drawer and resolved discrepancies.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Placed orders for customer checks and verified starting numbers.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Provided customer records, account statements and copies of checks.
  • Removed mutilated currency from circulation.
  • Processed customer transactions promptly, minimizing wait times.
08/2009 to 05/2012 Barista Shift Supervisor Starbucks | City, STATE,
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Designed and adjusted work schedules to meet business demands.
  • Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Managed, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Expected in 05/2021 Bachelor of Science | Psychology Penn State University, Schuylkill Haven, GPA:
Expected in 05/2007 High School Diploma | Tri-Valley Jr/Sr High School, Hegins, PA, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Penn State University
  • Tri-Valley Jr/Sr High School

Job Titles Held:

  • Secretary to Director of Curriculum & Instruction
  • High School Guidance Secretary
  • Bank Teller
  • Barista Shift Supervisor


  • Bachelor of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: