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secretary specialist resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Effective professional Secretary with experience managing multiple administrative tasks simultaneously within fast-paced environment. Comfortable working autonomously while delivering high-quality results. Excellent attention to detail, communication and writing skills.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Astute Administrative Assistant with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval and storage procedures, reduce physical storage needs and maintain security of information. Skilled at researching and resolving discrepancies.

Skills
  • Microsoft Office
  • Expense tracking
  • Inter-office communications
  • Equipment sterilization
  • Digital File Management
  • Supply ordering
  • Managing purchasing activities
  • Account reconciliations knowledge
  • Cross-functional communication
  • Assessment scheduling
  • Payment posting
  • Multi-line phone systems
  • Keyboarding skills
  • Appointment Scheduling
  • HIPAA guideline compliance
  • Office administration
  • Organization
  • Verbal and written communication
Work History
Secretary Specialist, 06/2019 - 08/2019
Crozer-Keystone Health System Broomall, PA,
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered and directed calls using multi-line switchboard.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Provided onboarding and training for new support staff.
  • Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Administered bi-weekly staff payroll, including physical checks, direct deposits and all special calculations such as commissions, reimbursements and benefit deductions.
  • Developed correspondence letters, memos and emails.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Coordinated with referring facilities to meet standards for follow-up processes.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Managed inventory, placed orders and handled payment for office supplies.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Wrote and proofread error-free letters, memoranda and other business correspondence.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
  • Produced and mailed school tuition and fee invoices to parents.
  • Managed travel arrangements for departmental executives.
  • Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
  • Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
  • Oversaw master calendar and scheduling for 20 personnel.
  • Resolved Type issues quickly by using Skill and Skill, effectively reducing customer complaints by Number%.
Dental Assistant, 06/2009 - 11/2011
Mhm Services, Inc. Bonifay, FL,
  • Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Helped dentist complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crown.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Assisted dentist in management of medical or dental emergencies.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Documented patients' dental health information, medical history and vital signs.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Sterilized rooms and prepped equipment and instruments for 20 procedures daily.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
Secretary's Assistant, 07/2008 - 01/2009
Fathers Equal Rights City, STATE,
  • Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Produced highly accurate internal and external letters and memoranda.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Kept reception area clean and neat to give visitors positive first impression.
Education
: , Expected in 05/2005
-
Sam Rayburn High School - Pasadena, TX
GPA:
Status -
Dental Assistant: , Expected in 06/2010
-
Texas School of Business - Friendswood,TX,
GPA:
Status -

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Resume Overview

School Attended

  • Sam Rayburn High School
  • Texas School of Business

Job Titles Held:

  • Secretary Specialist
  • Dental Assistant
  • Secretary's Assistant

Degrees

  • Dental Assistant

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