secretary specialist resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.

  • Excell, Power Point, Word expertise
  • Administering payroll
  • Filing experience
  • Letter writing
  • Special needs familiarity
  • Advocacy
  • Behavioral interventions expertise
  • Program support
  • Emotional support abilities
  • Interdisciplinary teamwork
  • Active listening
  • Multitasking
  • Organization
  • Patient relationship management
  • Quality improvements.
  • Conflict mediation
Education and Training
Kean University Union, NJ Expected in 08/2019 Bachelor of Arts : Sociology - GPA :
  • Dean's List Honoree
  • 3.2 GPA
  • Completed coursework in Psychology, Social Science, Computer Science, Communication, Writing and English
Crozer-Keystone Health System - Secretary Specialist
Upland, PA, 03/2021 - Current
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Trained with successful business development personnel to optimize marketing performance and learn industry.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
Mlm Home Improvement - Children Youth Service
Ashburn, VA, 02/2021 - 03/2021
  • Used calm, positive and encouraging approach with all youth.
  • Provided comprehensive assistance in multi-disciplinary environment.
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
  • Improved group and individual behavior by employing positive management strategies.
  • Monitored children's play activities to verify safety and wellness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Collaborated daily with classroom teachers to keep activities running smoothly.
  • Promoted language development skills through reading and storytelling.
Children Health And Families Food Services - Internal Field Representative
City, STATE, 06/2016 - 09/2019
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Organized computer-based information to minimize errors.
  • Implemented practical file system, promoting smooth data gathering and presentation creation.
  • Educated patients on various resources, services and programs to maximize care.
  • Connected with customers daily to understand needs, provide
  • Collaborated with order management teams to verify proper account billing, scheduling and shipping information.
Jersey Garden Mall U.G.G. Outlet - Sales Representative
City, STATE, 09/2016 - 05/2018
  • Created and implemented store displays, promoting sales and growth.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Monitored customer order process and addressed customer issues.
  • Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Additional Information

Kean University (E.O.F) Educational Opportunity Fund

English, Communication and Social Science Tutor

Montclair Neighborhood Development Corporation

Child Advocacy: Tutor, Advisor and Mentor

Non- Profit Organization

In-Group Senior Service: Interacting, Feeding and Cleaning elders with Disabilities

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Resume Overview

School Attended

  • Kean University

Job Titles Held:

  • Secretary Specialist
  • Children Youth Service
  • Internal Field Representative
  • Sales Representative


  • Bachelor of Arts

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