Secretary/Registration Clerk Resume Example
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SECRETARY/REGISTRATION CLERK
Professional Summary
Motivated, attentive, and personable with understanding of day to day processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality. Reliable and enthusiastic Secretary offering 20+ years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 12 -member staff.
Skills
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Work History
03/1999 to Current
Secretary/Registration ClerkKaiser Permanente – Lomita , CA
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled appointments and provided follow-up calls to clients .
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Observed strict procedures to protect sensitive patient information, including medical records and payment data.
- Reviewed patient cases per week and verified insurance coverage information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Accurate input of all patient and insurance information into company's computer system.
- Verified client information by analyzing existing evidence on file.
- Determined appropriateness of payers to protect organization and minimize risk.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assessed accounts for payment status and reached out to customers.
- Responded to telephone inquiries from Patients, Doctor Offices and delivered information to inform and educate callers.
- Called And Spoke with patients to confirm appointments and answer all questions that they may have.
- Maintained office supplies by checking stocks and placing orders.
- Received and routed incoming calls and correspondence to promote timely communication.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Kept reception area clean and organized to offer positive first impression to every visitor.
01/1995 to 06/1997
Polysomnographic TechnologistUniversity Of Maryland – Berwyn Heights , MD
- Participated in quality improvement processes to deliver exceptional patient care.
- Calibrated, repaired and maintained test equipment and devices.
- Completed continuing education in adherence with Board of Registered Polysomnography Technologist requirements.
- Collected and documented results and performed calculations to help physicians interpret scans.
- Obtained and documented patient vital signs, including temperature, pulse, respirations, blood pressure, height and weight.
- Scheduled and completed more than 2 procedures 4 time per week in high-volume practice.
- Educated patients on procedures, test results, sleep disorders and available resources.
- Measured and recorded data in sleep study patients.
- Set up and prepared equipment for patient testing procedures.
- Interviewed patients to obtain health history and determine sleep disorder issues.
- Prioritized patient safety, satisfaction and clinical outcomes in day-to-day activities.
- Worked with neonates, infants, children, adults and geriatric patients, making patients comfortable, answering questions and monitoring health.
- Scored, interpreted and reported results of sleep studies to Doctors.
- Updated patients' medical history in computer by entering data and findings derived from sleep studies.
- Aided the Doctors in the diagnosis of disorders such as Sleep Apnea by reporting sleep study data and offering insights developed while monitoring patients.
- Performed polysomnographic procedures to obtain diagnoses.
- Aided patients in understanding sleep disorders and recommended treatments by explaining study procedures, data and diagnoses.
03/1991 to 02/1995
ManagerVideo Express Productions Inc. – City , STATE
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education
05/1992
Associate of Science: Accounting And Computer Science
Opelika Technical College - City
Opelika Technical College - City
05/1990
High School Diploma
Dadeville High School - City, State
Dadeville High School - City, State
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Resume Overview
School Attended
- Opelika Technical College
- Dadeville High School
Job Titles Held:
- Secretary/Registration Clerk
- Polysomnographic Technologist
- Manager
Degrees
- Associate of Science : Accounting And Computer Science
High School Diploma
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