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Secretary/Registration Clerk Resume Example

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SECRETARY/REGISTRATION CLERK
Professional Summary

Motivated, attentive, and personable with understanding of day to day processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality. Reliable and enthusiastic Secretary offering 20+ years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 12 -member staff.

Skills
  • Account reconciliations knowledge
  • Microsoft Office
  • HIPAA guideline compliance
  • Inter-office communications
  • Verbal and written communication
  • Payment posting
  • Data entry
  • Office administration
  • Keyboarding skills
  • Database maintenance
  • Organization
  • Multi-line phone systems
  • Dictation experience
  • Problem-solving
  • Tracking documents
  • Faxing documents
Work History
03/1999 to Current
Secretary/Registration ClerkJACKSON SLEEP CENTER – Montgomery, United States
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Scheduled appointments and provided follow-up calls to clients .
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data.
  • Reviewed patient cases per week and verified insurance coverage information.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Accurate input of all patient and insurance information into company's computer system.
  • Verified client information by analyzing existing evidence on file.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assessed accounts for payment status and reached out to customers.
  • Responded to telephone inquiries from Patients, Doctor Offices and delivered information to inform and educate callers.
  • Called And Spoke with patients to confirm appointments and answer all questions that they may have.
  • Maintained office supplies by checking stocks and placing orders.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
01/1995 to 06/1997
Polysomnographic TechnologistSleep Sciences – Birmingham, AL
  • Participated in quality improvement processes to deliver exceptional patient care.
  • Calibrated, repaired and maintained test equipment and devices.
  • Completed continuing education in adherence with Board of Registered Polysomnography Technologist requirements.
  • Collected and documented results and performed calculations to help physicians interpret scans.
  • Obtained and documented patient vital signs, including temperature, pulse, respirations, blood pressure, height and weight.
  • Scheduled and completed more than 2 procedures 4 time per week in high-volume practice.
  • Educated patients on procedures, test results, sleep disorders and available resources.
  • Measured and recorded data in sleep study patients.
  • Set up and prepared equipment for patient testing procedures.
  • Interviewed patients to obtain health history and determine sleep disorder issues.
  • Prioritized patient safety, satisfaction and clinical outcomes in day-to-day activities.
  • Worked with neonates, infants, children, adults and geriatric patients, making patients comfortable, answering questions and monitoring health.
  • Scored, interpreted and reported results of sleep studies to Doctors.
  • Updated patients' medical history in computer by entering data and findings derived from sleep studies.
  • Aided the Doctors in the diagnosis of disorders such as Sleep Apnea by reporting sleep study data and offering insights developed while monitoring patients.
  • Performed polysomnographic procedures to obtain diagnoses.
  • Aided patients in understanding sleep disorders and recommended treatments by explaining study procedures, data and diagnoses.
03/1991 to 02/1995
ManagerVideo Express Productions Inc. – Alexander City, AL
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education
05/1992
Associate of Science: Accounting And Computer Science
Opelika Technical College - Opelika, AL
05/1990
High School Diploma
Dadeville High School - Dadeville, AL
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Resume Overview

Companies Worked For:

  • JACKSON SLEEP CENTER
  • Sleep Sciences
  • Video Express Productions Inc.

School Attended

  • Opelika Technical College
  • Dadeville High School

Job Titles Held:

  • Secretary/Registration Clerk
  • Polysomnographic Technologist
  • Manager

Degrees

  • Associate of Science : Accounting And Computer Science
    High School Diploma

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