Secretary Receptionist resume example with 11 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Customer/Client relations
Documentation and reporting
Office administration
Professional demeanor
Verbal and written communication
Telephone skills
Sorting and labeling
Time management
Office management
Relationship building and management
Rapid data entry skills
Cash handling expertise
Math aptitude
Education
Collinsville High SchoolCollinsville, IL, Expected in 05/1993 ā āHigh School Diploma: - GPA:
Work History
Hendricks Regional Health - Secretary/Receptionist Avon, IN, 09/2017 - 06/2020
Kept reception area clean and neat to give visitors positive first impression.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Sorted, received and distributed mail correspondence between departments and personnel.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Corresponded with clients through email, telephone or postal mail.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Yamaha Motor Corp - Insurance Claims Specialist Deerfield Beach, FL, 04/1999 - 04/2002
Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Evaluated and settled complex insurance claims in strict timeframes.
Maintained confidentiality of patient finances, records and health statuses.
Reviewed outstanding requests and redirected workloads to complete projects on time.
Communicated effectively with staff, including members of operations, finance and clinical departments.
Coordinated with contracting department to resolve payer issues.
Prepared insurance claim forms or related documents and reviewed for completeness.
Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
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