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Secretary/Receptionist Resume Example

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SECRETARY/RECEPTIONIST
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Customer/Client relations
  • Documentation and reporting
  • Office administration
  • Professional demeanor
  • Verbal and written communication
  • Telephone skills
  • Sorting and labeling
  • Time management
  • Office management
  • Relationship building and management
  • Rapid data entry skills
  • Cash handling expertise
  • Math aptitude
Work History
Secretary/Receptionist, 09/2017 to 06/2020
Company Name – City, State
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Corresponded with clients through email, telephone or postal mail.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Insurance Claims Specialist, 04/1999 to 04/2002
Company Name – City, State
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Communicated effectively with staff, including members of operations, finance and clinical departments.
  • Coordinated with contracting department to resolve payer issues.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
Bank Teller/Vault Teller, 06/1997 to 04/1999
Company Name – City, State
  • Assisted customers with setting up or closing accounts, and signing up for new services.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Provided customer records on demand, including account statements and copies of checks.
  • Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to [Job title]s.
  • Assisted estimated 50 customers each and remained poised and professional even in high-stress situations and when dealing with irate individuals.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Removed mutilated currency from circulation.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Bank Teller, 01/1994 to 06/1997
Company Name – City, State
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Sold and cross-sold bank products to new and existing customers.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Provided customer records on demand, including account statements and copies of checks.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Accessed computerized financial information to answer questions related to specific accounts.
Education
High School Diploma: 05/1993
Collinsville High School - City
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Resume Overview

School Attended

  • Collinsville High School

Job Titles Held:

  • Secretary/Receptionist
  • Insurance Claims Specialist
  • Bank Teller/Vault Teller
  • Bank Teller

Degrees

  • High School Diploma : 05/1993

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