Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Entry-level position in a business environment that utilizes my educational training, customer service and administrative skills.

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.

Property Coordinator who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.

Reliable and enthusiastic Administrative Assistant offering 2 years of experience in office environments.

  • Excellent communication skills
  • Professional phone etiquette
  • Accurate and detailed
  • Flexible
  • Articulate and well-spoken
  • Customer service-oriented
  • Works well under pressure
  • Filing and data archiving
  • Pleasant demeanor
  • Administrative support specialist
  • Invoice processing
  • Excellent communication skills
  • Professional phone etiquette
  • Accurate and detailed
  • Flexible
  • Articulate and well-spoken
  • Works well under pressure
  • Customer service-oriented
  • Filing and data archiving
  • Administrative support specialist
Work History
05/2017 to Current SECRETARY & PROPERTY COORDINATOR Navient Corp | Horseheads, NY,
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel.
  • Answered the phone by the second ring and greeted callers enthusiastically.
  • Received and routed business correspondence to correct department or staff member.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered telephone inquiries from clients, vendors and the public.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
03/2017 to 03/2017 TEMPORARY CUSTOMER SERVICE REPRESENTATIVE Pizza Hut | Opelousas, LA,
  • Unloaded trucks with the new merchandise on it and put in storeroom, built aisles in new store, packed up merchandise from old store and moved it to new store, put merchandise on the shelves in new store.
08/2016 to 09/2016 CASHIER Wingstop Inc. | Irving, TX,
  • Customer service, communication, operated cash register, recovery, and retail sales.
  • Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner.
  • Kept work areas clean, neat and organized for maximum productivity.
  • Responded to customer requests and directed to merchandise.
  • Received customer payments.
  • Greeted customers promptly.
  • Totaled bills and calculated taxes.
  • Described products and services in detail.
  • Assisted customers in selecting items based on needs.
  • Processed customer returns.
  • Completed purchases using Point of Sale systems.
  • Assisted on sales floor as needed to maintain service standards.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Verified that all customers received receipts for their purchases.
04/2015 to 03/2016 SHIFT LEADER Superior Plus Energy Services | North Conway, NH,
  • Customer service, communication, operated cash register, retail sales.
  • Assigned daily tasks to employees and monitored activity and task completion.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Ensured a safe working environment by following all safety procedures, policies and regulations.
  • Coached team members in techniques necessary to complete job tasks.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Verified that prepared food met all standards for quality and quantity.
  • Handled currency and credit transactions quickly and accurately.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Diligently restocked work stations and display cases.
01/2012 to 12/2012 CASHIER, STOCK PERSON Kmart | City, STATE,
  • Customer service, communication, retail sales.
  • Moving freight to Assigned destination and replenishing home areas.
  • county contractor | atlantic county supported work program.
02/2012 to 08/2012 CLEANING CONTRACTOR Atlantic County Facilities Management | City, STATE,
  • Janitorial duties, sanitized and deodorized restrooms, cleaned mirrors, refilled toiletries and dumped trash.
  • Cleaned in and around the buildings, prioritizing safety at all times.
  • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
  • Inspected facility and grounds and picked up any trash.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Sanitized bathrooms, showers and locker rooms.
  • Kept janitorial closets clean and organized.
  • Wiped down tabletops, chairs and condiment containers.
  • Dusted all furniture and fixtures thoroughly and carefully.
02/2007 to 01/2009 CUSTOMER SERVICE REPRESENTATIVE Dialamerica | City, STATE,
  • Communication, telephone sales, recordkeeping, and clerical duties.
  • Answered an average of 70 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Asked open-ended questions to assess customer needs.
cash register, clerical, Customer service, PC Support, retail sales, sales, telephone
Expected in 12/06/1998 DIPLOMA | G.E.D. Mid florida tech, Orlando, FL GPA:
Expected in 09/13/2002 VOCATIONAL CERTIFICATE | P.C. SUPPORT SERVICES Lowell C.I. Annex, Ocala, FL GPA:
Expected in 02/03/2011 VOCATIONAL CERTIFICATE | Architectural Drafting I & II Lowell C.I. Annex, Ocala, FL GPA:
  • Architectural Design and Space Planning coursework
  • Contemporary Interior Architecture coursework
  • Electrical, Mechanical and Structural Engineering coursework
  • Construction training
  • 2D and 3D design coursework

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School Attended

  • Mid florida tech
  • Lowell C.I. Annex
  • Lowell C.I. Annex

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