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secretary owner resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.

Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.

Skills
  • Filing experience
  • Administering payroll
  • Database management
  • Confidentiality understanding
  • Employee training and development
  • Cash deposit preparation
  • Invoicing and billing
  • Database entry
  • Excel spreadsheets
Experience
02/2015 to 11/2017 Secretary: Owner Roche Bros | Westborough, MA,

Handled phone calls, conference calls, uploaded paperwork into the computer system, managed a market and 6 technicians in that market, handled shipments and inventory of the products.

08/2005 to 04/2007 Customer Service Cashier Lunds Byerly's | Wayzata, MN,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
11/2002 to 09/2003 Cashier Epes Carriers | Hampton, VA,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Resolved customer complaints and escalated worsening concerns for remediation.
08/1998 to 08/2000 Customer Service Assistant Boyer’s Market | City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered inbound customer calls and responded to inquiries.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Reviewed tags on product shelves and made requested pricing changes.
  • Collected money for games and provided customers with tokens, tickets and correct change.
  • Assisted patrons with jackpot payouts.
  • Scanned winning tickets to calculate payouts.
Education and Training
Expected in to to GED | North Schuylkill High School, Ashland, PA GPA:

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Resume Overview

School Attended

  • North Schuylkill High School

Job Titles Held:

  • Secretary: Owner
  • Customer Service Cashier
  • Cashier
  • Customer Service Assistant

Degrees

  • GED

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