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Secretary / Office Manager Resume Example

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SECRETARY / OFFICE MANAGER
Professional Summary

Motivated to maintain smooth and efficient office operations by applying exceptional administrative abilities and independent decision-making skills. Intelligent and decisive professional with good verbal and written communication strengths and adaptable approach to solving routine and complex problems.

Work History
Company Name - Secretary / Office ManagerCity, State06/2017 - 04/2020
  • Prepared and made banking deposits for 2 financial institutions.
  • Processed payroll for 4 employees.
  • Scheduled appraisal assignments for 3 appraisers working 5 counties.
  • Created and maintained accurate office files.
  • Maintained working calendar for 3 appraisers.
  • Conducted thorough research using diverse resources to assist professional staff with appraisals.
  • Continually sought methods for improving daily operations, by effectively implementing spreadsheets for clients, contacts, passwords and bank records.
  • Performed accounts receivable and accounts payable duties, including invoicing, researching discrepancies and reconciliations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Interacted with bankers, contractors, real estate agents and professional services personnel to receive orders, advise on activities and communicate instructions.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Used ACI Software to help prepare reports and other written material.
  • Answered and directed calls using multi-line switchboard.
Company Name - ReceptionistCity, State06/2013 - 06/2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Provided clerical support to 8 real estate agents by copying, faxing and filing documents.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Assisted construction staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Company Name - Bank TellerCity, State09/2006 - 06/2013
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Assisted customers with setting up or closing accounts and signing up for new services.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Promoted products or services to each customer.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Removed mutilated currency from circulation.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Turned in excess cash to maintain drawer security.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records on demand, including account statements and copies of checks.
  • Audited fellow teller currency to contribute to dual-control procedures.
Company Name - Bank TellerCity, State12/2003 - 03/2006
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Removed mutilated currency from circulation.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Turned in excess cash to maintain drawer security.
  • Reconciled cash drawer and resolved discrepancies.
Hobbies

I enjoy camping, horseback riding and playing with our fur babies.

Skills
  • Customer Service
  • Organization
  • Efficient multi-tasker
  • Initiative-taker
Education
05/2000Pellissippi State Community CollegeCity, StateAssociate of Science: Business Management
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Resume Overview

School Attended

  • Pellissippi State Community College

Job Titles Held:

  • Secretary / Office Manager
  • Receptionist
  • Bank Teller

Degrees

  • Associate of Science : Business Management

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