secretary office assistant resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Resourceful and adaptable Manager with over 5 years of experience in scheduling, staff training, protocol development, process improvements, and superb customer service skills. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.
Skills
Inventory purchasing
Vendor relations skills
Prioritization and time management
Sensitive material handling
Cash deposit preparation
Employee training and development
Scheduling and calendar management
Expense reporting
Recordkeeping and bookkeeping
Invoicing and billing
Employee supervision and motivation
Scheduling master
Operational budgeting
Accurate cash handling
Customer service
Inventory management
Reliable
Team-oriented
Retail inventory management
Employee training
Outstanding communication skills
Staff training and development
Sales professional
Issue and conflict resolution
High-energy attitude
Cheerful and energetic
Superior communication skills
Proficient in MS Office
Superior organization skills
Office equipment proficiency
Employee scheduling
Dependable and reliable
Courteous demeanor
Experience
04/2019 to Current
Secretary/Office AssistantWhite Plains Hospital Center – Yorktown Heights, NY,
Received and routed incoming calls and correspondence to promote timely communication.
Generated and distributed invoices using Excel to maintain revenue flow
Maintained the schedule of 3 trucks (6 technicians total) factoring in availability and expected operational demands to keep workloads in balance.
Drafted and corrected professional business letters, formal proposals and formal email communication using Microsoft Word.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Used Quickbooks to track customer payments and enter payroll information
Processed payments via credit card over the phone and made daily bank deposits.
03/2018 to 04/2019
SupervisorGeneral Dynamics Ordnance And Tactical Systems – Springboro, OH,
Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures.
Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
Interacted pleasantly with clients and patrons when performing daily duties.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
03/2015 to 11/2016
Store Manager Goodwill Of North Georgia – Cornelia, GA,
Assumed positions of associate and assistant manager before promotion to store manager.
Updated store pricing, signage and merchandising based on current promotions.
Hired, trained and managed team of 6 associates, including evaluating performance and enforcing disciplinary actions.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Processed shipments and maintained stock shelf organization.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Trained all new assistant managers and stylists on store security, monetary procedures and customer service expectations.
Prioritized sanitation, safety and health standards in work areas.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Made employee schedules and managed employee paperwork.
07/2010 to 03/2014
Assistant ManagerCompass Group Usa Inc – Worcester, MA,
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Delegated daily tasks to team members to optimize team productivity.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Open and close store, including conducting starting and end of day money counts.
Education and Training
Expected in 06/2010 to to
High School Diploma: Liberty High School - Bedford, VA GPA:
Expected in to to
: Bedford Science And Technology Center - , GPA:
Expected in 06/2010 to to
Licensing : Cosmetology Bedford Science And Technology Center - Bedford, VA GPA:
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