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Secretary/Office Administrator Resume Example

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SECRETARY/OFFICE ADMINISTRATOR
Summary
  • Communication: Provides exemplary communication skills with other departments, vendors, colleagues, internal and external customers to ensure questions are understood and service is provided. I demonstrate empathy, support, active listening and ask probing questions. Possess solid customer service expertise with attention to detail along with excellent verbal, written and interpersonal communication skills to ensure staff is aware of school and district information, trainings, policies, meetings, changes, and parent communication notices.
  • Problem Solving: Resolves in-depth queries to resolve complaints independently by exercising strong analytical abilities to find appropriate resolutions with a high level of quality. Handles bus transportation complaints and assists students, parents and/or guardians with concerns.
  • Community Partnerships: Fosters relationships with Neediest Kids of All, the University of Cincinnati, Northern Kentucky University, Xavier University, Good Shepherd Lutheran Church, OTR Living Water Church, Peoples Church, Closing The Health Gap, Cincy Smiles, Crossroad Health Center, Cincinnati Health Department, Beech Acres and Graeter's. Team Player: Team-spirited professional, enjoys sharing knowledge, training while encouraging the development of others to achieve specific team goals. Able to work independently in a deadline-driven environment and willing to take the lead on any projects.
  • Project Management, Planning & Organizing: Operates as building manager working closely with the principal to oversee staffing decisions, field trips, assemblies, improves building operations, processes payroll for staff, manages school budget, works closely with accountant to monitor fund balances, performs budget transfers, personnel changes, and prepares requisitions for purchases. Exercises refined planning, uses creativity and organizational skills to balance work, support staff, students and ad-hoc responsibilities in a timely and professional manner.
Skills
  • Prioritization and time management
  • Letter writing
  • Preparing contracts
  • Requisition processing
  • Administering payroll
  • Office staff leadership
  • Vendor relations skills
  • Labor relations
  • Cash deposit preparation
  • Supervising clerical personnel
  • Check processing
Experience
Secretary/Office Administrator
Cincinnati, OHCincinnati Public Schools/Jan 2015 to Current
  • Answer heavy volume of incoming telephone inquiries, greet visitors, parents, students, vendors, and consultants.
  • Honors district rules, policies and confidentiality.
  • Schedules appointments, travel arrangements, and trainings.
  • Creates newsletters and outgoing Robo calls.
  • Spearheads luncheons and staff appreciation days.
  • Enter requisitions, order supplies, and equipment in Business Plus.
  • Reviews school budget and processes fund balance transfers in Business Plus.
  • Works closely with social worker with student issues and excessive absences.
  • Respond and handle parental and public inquiries, complaints, and requests.
  • Process payroll, staff absences in Aesop, modifies work schedules, and copy click report.
  • Provide student data reports, handles transfers, enrollment, and enters discipline entries in Power School.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including [Task] and [Task].
  • Improved operations by working with team members and customers to find workable solutions.
  • Oversaw daily purchased and managed all supply inventories.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Maintained office supplies by checking stocks and placing orders.
Enrollment/Registrar
Cincinnati, OHCincinnati Public Schools, Bond Hill Academy/Sep 2014 to Jan 2015
  • Answer heavy volume of incoming telephone inquiries, greet visitors, parents, students and processes all incoming deliveries.
  • Honors district rules, policies and confidentiality.
  • Processes enrollments, withdrawals and handles all transfer paperwork for students and enters data in Power School.
  • Provides excellent customer service and resolves complaints.
  • Maintains office to ensure handouts/brochures are stocked, it is clean and organized.
  • Assists staff members with any requests.
  • Files paperwork in student cum files, responds to records requests from schools and other agencies to ensure files are updated properly.
  • Process report cards, update discipline summary and various student reports.
  • Updates timesheets, files all visitor and dismissal logs LeNora McDay-Tyler.
Annuity & Life Client Service Liaison
Cincinnati, OHOhio National Financial Services/May 2002 to Oct 2007
  • Trained new associates on system navigation and job duties.
  • Processed life policy change requests, disability and death claims.
  • Researched and responded to incoming emails from brokers, agents and clients.
  • Answered life and disability underwriting medical questions.
  • Assisted annuitants with fund transfer, balance and contract inquiries.
  • Planned events for departmental team celebrations.
Client Service Associate and Trainer
Cincinnati, OHGreat American Life Insurance/Feb 1998 to May 2002
  • Trained new employees on billing, policy change requests, and Term products.
  • Conducted processing performance audits and submitted weekly error reports.
  • Consistently met personal processing benchmarks.
  • Successfully completed 40% of workload for a team of 6, with 2% error ratio.
  • Researched and answered consumer inquiries.
  • Entered personal data in Medical Information Bureau system.
  • Applied payments to reinstate lapsed policies under $100,000, and mailed endorsements.
  • Collaborated with managements for event planning.
Education
Bachelor of Arts: Communication Studies Northern Kentucky UniversityDec 2013Highland Heights, KY

LeNora McDay-Tyler

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Resume Overview

Companies Worked For:

  • Cincinnati Public Schools
  • Cincinnati Public Schools, Bond Hill Academy
  • Ohio National Financial Services
  • Great American Life Insurance

School Attended

  • Northern Kentucky University

Job Titles Held:

  • Secretary/Office Administrator
  • Enrollment/Registrar
  • Annuity & Life Client Service Liaison
  • Client Service Associate and Trainer

Degrees

  • Bachelor of Arts : Communication Studies

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