Secretary & Manger Resume Example
Effective professional Secretary with experience managing multiple administrative tasks simultaneously within fast-paced environment. Comfortable working autonomously while delivering high-quality results. Excellent attention to detail, communication and writing skills. Accomplished Administrative Support professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 30years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered and directed calls using multi-line switchboard.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Provided clerical support to 4 company employees by copying, faxing and filing documents.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Developed correspondence letters, memos and emails.
- Performed office-related support tasks and clerical functions, including creating sale bills, scanning & emailing documents , and setting up and finalizing auction proceeds
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Marketed library's many services to visitors and patrons through active communication
- Handled receipt processing for book, audio-visual and computer software inventories
- Handled numerous calls per day to address customer inquiries and concerns
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Operated safe and ATM machines to safely move money and order materials
- Monitored social media and online sources for industry trends
- Worked with everyday customers to understand needs and provide extreme great service
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Followed all policies, regulations, dress codes and schedules
- Maintained excellent attendance record, consistently arriving to work on time
- Completed clerical tasks such as filing, copying and distributing mail
- Contributed to team results in fast-paced stressful environments
- Supported needs of being a bank teller with skill and efficiency
- Increased customer satisfaction by resolving their banking issues
- Prepared and proofread outgoing correspondence for office staff including letters and emails
- Updated and maintained database systems, office files, inventory, and mailing lists
- Provided exceptional customer service to clients, responding to questions effectively
- Skilled with office equipment including computers, photocopiers, scanners and voice mail systems
- Managed average of 100% inbound calls and directed to appropriate extension
- Effectively handled office communications while adhering to confidentiality guidelines
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Kept reception area clean and neat to give visitors positive first impression
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Handled client correspondence and tracked records to foster office efficiency
- Informed and supported business leaders through consistent communication and administrative support duties
- Drafted professional memos, letters and marketing copy to support business objectives and growth
Have a Notary Public license with state of Indiana
- Unit secretary training
- Assigning articles
- Sales inventory operations planning (SIOP)
- Performing room inspections
- Issuing bulletins
- Calculating ROI
- Maintaining standards
- Budget and records management
- Medicare and Medicaid eligibility
- Claims investigation and research
- Front desk management
- Leadership communications
- Business systems management
- Online copy materials
- Small business products
- Managing programs
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Resume Overview
School Attended
- Redkey High School
Job Titles Held:
- Secretary & Manger
- Clerical Associate & Teller
- Clerical Office Staff
Degrees
- High School Diploma , 05/1968
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