secretary front desk receptionist resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

  • Recordkeeping
  • Call routing
  • Administrative skills
  • Hospitality services
  • Microsoft Office
  • Listening skills
  • Prioritization and time management
  • Scheduling and calendar management
Secretary/Front Desk Receptionist, 05/2018 - Current
Alliance Animal Health Saint Louis, MO,
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Created and updated Microsoft spreadsheets to track information for offical use.
  • Handle all sensitive information in a timely manner.
  • Scheduled and maintained conference calendars for the office.
  • Maintained office safety by screening visitors, updating visitor logs and notifying coworkers when visitors have arrived.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Responded to telephone inquiries from other agencies and delivered information to inform and educate callers.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Maintained office supplies by checking stocks and placing orders.
  • Set up and maintained physical and electronic filing systems.
  • Assisted with administrative tasks, including filing, answering phones and maintaining supply room for the office.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Operated mail processing equipment and manually sorted mail.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
Veterinary Receptionist, 04/2017 - 05/2018
American Veterinary Group Raleigh, NC,
  • Worked with clients to processes all financial transactions.
  • Supervised waiting area, mopped floors, disinfect, and rearranged magazines to maintain office.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits.
  • Process financial transactions for clients.
  • Called patients to schedule vaccination, surgery, and checkup appointments, consistently double-checking information and availability.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Created and maintained accurate and confidential patient files.
  • Updated patient financial information to ensure accuracy.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Kennel Technician, 11/2016 - 03/2017
Vca Antech, Inc. Taunton, NY,
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Maintained clean and orderly play yards, kennels and cages.
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
  • Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
  • Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Walked animals outside for potty breaks at least 3 times per shift to avoid accidents in play areas and on bedding.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Kept dogs safe by remaining alert to environmental conditions.
Pet Care Specialist, 10/2015 - 11/2016
PetSmart City, STATE,
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Oversaw programs to support group and individual pets with exercise, behavior monitoring and basic care.
  • Maintained clean and orderly play yards, kennels and cages.
  • Oversaw group play in yards of 10-20 dogs, ensuring safety of staff and animals.
  • Safely and in a timely manner broke up any altercations between pets before getting out of hand.
Education and Training
High School Diploma: , Expected in 05/2014
Brandon High School - Brandon FL,
Status -

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Resume Overview

School Attended

  • Brandon High School

Job Titles Held:

  • Secretary/Front Desk Receptionist
  • Veterinary Receptionist
  • Kennel Technician
  • Pet Care Specialist


  • High School Diploma

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