Secretary Front Desk Administrative Assistant resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Front office management
  • Call routing
  • Appointment confirmation
  • PBX phone knowledge
  • Office supplies ordering
  • Certified Professional Receptionist
  • Filing understanding
  • Recordkeeping
  • Correspondence typing
  • Database entry
  • Employee training and development
  • QuickBooks expert
  • Legal documentation and reporting
  • Event coordination
  • Travel administration
  • Billing and coding
  • Invoicing and billing
  • Mail management
  • Back office operations
  • File and data retrieval systems
  • Data entry documentation
  • Multi-line phone systems
  • CRM and office management software
  • Insurance eligibility verification
  • Cash deposit preparation
06/1990 to 09/1995 Secretary Front Desk /Administrative Assistant Dignity Health | Redding, CA,
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Responded to messages and emails to the office and transferred correspondence.
  • Maintained general office organization and cleanliness.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
  • Educated clients and customers on Insurance through oral communication and self-created handouts.
  • Performed administrative support tasks, completing duties within required timeframes.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Managed and distributed incoming and outgoing mail and packages for staff.
  • Collected and organized documents and supplies.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
01/1979 to 10/1985 Secretary/Administration Officer/ MAPFRE Insurance | City, STATE,
  • Analyzed customer needs and provided best options, upselling products and services.
  • Created reports using advanced data management and software skills.
  • Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
  • Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.
  • Wrote policies, finalized documents and filed paperwork.
  • Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Offered information about policy and coverage details.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • ASet appointments and managed meeting schedule.
  • Generated and sent customer invoices, submitted payments and updates accounts.
  • Developed and strengthened client relationships by delivering knowledgeable support.
  • Assisted team with timely and accurate administrative work covering multiple remote sites.
  • Nalyzed customer needs and provided best options, upselling products and services.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Provided quick turnaround time when customers called with questions, usually within 1 or 2 hours.
02/2011 to 08/2018 Distribuitor Multilevel Marketing / Stemtech International | City, STATE,
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Completed ongoing quality checks on wellness products, closely following strict quality assurance guidelines.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
  • Assisted clients with identifying and pursuing different health and wellness objectives.
08/2018 to 03/2020 Housekeeping Princess Properties Wenatchee. LLC | City, STATE,
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
01/2018 to 04/2020 Nikken Consultant Nikken | City, STATE,
  • Placed orders for customer purchases and personal inventory to maintain consistent stock.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Collaborated with others to discuss new sales opportunities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
11/2021 to 12/2021 Dual Inline Package Azure Standart | City, STATE,
  • Ordered and replaced warehouse supplies stock and hand tools.
  • Assisted DIP room with products, duties to maintain organizational efficiency.
  • Product stock program in warehouse. Handle packing and Print product's labels. Prepare containers and the final product for sale. Product code scanning. Record of product stocks in warehouse.
Education and Training
Expected in 06/1982 Associate of Applied Science | Business Administration Senara, Madrid, Spain, GPA:
Native/ Bilingual

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Resume Overview

School Attended

  • Senara

Job Titles Held:

  • Secretary Front Desk /Administrative Assistant
  • Secretary/Administration Officer/
  • Distribuitor
  • Housekeeping
  • Nikken Consultant
  • Dual Inline Package


  • Associate of Applied Science

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