Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

A Challenging career where sales and administrative experiences, motivation and commitment to excellence will be utilized and advanced.

  • Microsoft Office (Access, Word, Excel, Powerpoint, Outlook)
  • Knowledge on Computer Programs (Winforms, Quickbook, Final Cut Pro, ACT, CRM)
  • Manage Phone Systems
  • Experience with Software such as As400ls and SAP program
  • Experience in managing and maintaining website using Wordpress

Conflict resolution
Team leadership
Extremely organized
Data management
Strong verbal communication

Work History
09/2017 to Present
Secretary/Dispatch Lakeland Bank Long Branch, NJ,
  • Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
  • Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.
  • Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel.
  • Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Prepares reports by collecting information.
  • Prepares payroll for technicians and vendors Reroute calls to designate department Maintains scheduled calendar for the technician and make sure everyone is prompt in time.
08/2014 to 07/2017
Accounting Admin/Payroll Assistant American International Group Boca Raton, FL,
  • Analyzes payments and accounts to ensure that duplicate payments are not made and that any amounts owed to the company are applied against payments.
  • Coordinates timely payment of all company obligations and evaluates purchase discount terms in order to maximize savings for the company.
  • Prints checks for payment and organizes appropriate documentation.
  • Processes void and stop payment checks and reissues when necessary.
  • Ensures invoices are properly approved and documented prior to payment in accordance with Management's Grant of Purchasing/Approval Authority.
  • Provides payment information to both internal and external customers when requested.
  • Review and analyze payroll data and reports for accuracy, and resolve discrepancies to ensure accurate posting to payroll records Manage the printing and distribution of timecards and leave status reports Compile and direct timecard data, calculate pay adjustments and key date into payroll system Prepare, process, and track wage garnishments and child support orders Compile reports as required by management and government agencies Oversee employee exemption certificates, direct deposit and other deductions to update payroll records Process and maintain records of employee leave status Maintain filing system for payroll and related records Prepare and direct processing of vouchers and deductions Assist in the coordination and interaction with federal, state and other agencies on issues Pertaining to employee compensation or mandatory deductions Perform duties of Accounting Manager in Accounting Manager's absence Perform related duties as to specific assignments Communicate with managers, supervisors, co-workers, and others, maintains confidentiality.
07/2013 to 07/2014
Ecommerce Customer Service Poolcorp Atlanta, GA,
  • Manage the operations of Amazon USA and Canada, Wayfair, Finding King and Tiger Direct Responsible for processing customer orders and resolving customer service requests in a prompt and efficient manner using SAP software.
  • Assist customers, sales reps, and management with inquiries and maintaining effective communication to provide ongoing support.
  • Analyze, review, and process customer's request for return authorization and credits Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.
  • Provide technical and/or product information as required to respond to customer inquiries.
03/2013 to 07/2013
Post Closer Bank Of America Randstad USA Agency City, STATE,
  • Responsible for receiving and logging collateral documents containing mortgage documents such as Note, Mortgage/Deed of Trusts, Title Policies, Assignments and Modification Agreements.
  • Logged the documents in AS400, and route them systematically to internal and external requestors such as foreclosure attorneys and departments.
02/2008 to 12/2012
Office Coordinator Quantum Releasing City, STATE,
  • General Administrative responsibilities, data entry and all clerical functions Screen incoming phone calls and forward calls/messages to the appropriate individual Greet office visitors; receive, accept and send mail packages; answer office inquiries Coordinates and schedules the appointment for the CEO Preparing the master materials for shipment Maintaining sufficient stocks of all office supplies.
02/2010 to Present
Radio Coordinator , ,
  • Coordinates and maintains the schedule of Radio Host and their guest.
  • Monitor and record the radio shows in progress.
  • Maintaining the Internet radio website, making sure is up to date.
  • Maintain the show on time and within format, suggesting and implementing ideas, arranging guests, and editing live and prerecorded audio pieces for broadcast.
02/2007 to 06/2007
Accounting Assistant/Administrative Assistant NA City, STATE,
  • Responsible for doing the weekly payroll of the independent contractors and weekly statements of all the clients Assist the manager in marketing and promoting the services of the company Quickbook Entries Accounting Functions for the company (paying bills, making deposits) General administrative responsibilities, data entry and all clerical functions.
02/2006 to 02/2007
Real Estate Assistant Health Alliance Nurses City, STATE,
  • Oversee all MLS, Craigslist, Loopnet and Newspaper data input and writes up to include any revisions in prices/listing dates etc Recording all information in multiple office programs for our records Responsible for ordering signs up and down once properties have been sold.
  • Scheduling appointments, answering phones, assisting customers, as well as standard office clerical functions Personal accounting functions for the CEO (paying bills, making deposits, etc) Quickbook entries Coordinates all the open houses & appointments for the Realtor and Buyer Running personal errands if/when necessary Prepare marketing packages for investor, buyer and seller Coordinates and organize all transaction (BUYER & SELLER) Prepare real estate contracts using Winforms.
07/2004 to 02/2006
Leasing Assistant / Asst Manager Remax Commercial Brokerage City, STATE,
  • Organize leasing packages to prospective merchants/tenants Answer incoming calls, emails and mail from Specialty tenants, prospective tenants and other personnel regarding the specialty leasing program Maintains all correspondence and documentation in regards to the Specialty Leasing program.
  • Processes all information and correspondence daily and distributes to the appropriate personnel - amendments, leases, proposals, work orders, payment summaries, sales reporting form, lockbox submission form, open/close notices, application packets, sales reporting forms, submit documentation Submit Proposal Form(s) to Specialty Leasing Department Head for appropriate approval (s); generate specific lease agreements as directed by Manager, and distribute accordingly.
  • Responsible for obtaining and following up on all information necessary for tenant move in: security deposits, sign approval, etc Collect and document monthly sales reports of all Specialty Merchants, contact tenants in regards to missing sales reports Coordinates with A/R on rent collection, to assure timely payment rent and percentage rent obligations and delinquency collections Responsible for Managers Expense reports, prepare expense voucher and forward to the Specialty Leasing Manager and Department Head for approval Assist SL Manager in monitoring the maintenance and maintains current inventory list of all fixtures; order supplies as necessary.
  • Perform daily walk through of center to maintain professionalism and compliance of rules and regulations.
10/2003 to 07/2004
Administrative Assistant/Accounting Assistant Landmark Equity Management Inc City, STATE,
  • Assist in the timely and accurate processing of receivables and payables Screen incoming phone calls and forward calls/messages to the appropriate individual Greet office visitors; receive, accept and send mail packages; answer office inquiries Processes and tracks fulfillment of customer orders, troubleshoots customer problems and ensures total client satisfaction General administrative responsibilities, data entry and general office function Maintain sufficient stock of all office supplies Interact with vendors and various departments for information, training and problem resolution Generate presentation materials and reports as needed.
Expected in 2003
Bachelor of Arts: Psychology
San Beda College - ,
Expected in Dec. 2011
Burbank Adult School Medical Terminology - ,
Medical Billing and Coding- 1st semester SEMINARS Mike Ferry Program for Real Estate Assistant
Accounting, Accounting Manager, Administrative, Scheduling appointments, AS400, audio, billings, broadcast, clerical, conferences, contracts, copying, CRM, client, clients, customer service, data entry, documentation, editing, Expense reports, filing, Final Cut Pro, forms, general office, government, graphics, inventory, logging, managing, marketing, materials, Medical Billing, meetings, Access, Excel, mail, Microsoft Office, office, Outlook, Powerpoint, Word, Newspaper, payables, payroll, personnel, Phone Systems, Policies, problem resolution, Processes, Coding, progress, proposals, Proposal, Purchasing, Radio, reading, Real Estate, receiving, maintain records, Recording, routing, sales, sales reports, sales reporting, SAP, SEMINARS, technician, telecommunications, telephone, answering phones, phone, website

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School Attended

  • San Beda College
  • Burbank Adult School Medical Terminology

Job Titles Held:

  • Secretary/Dispatch
  • Accounting Admin/Payroll Assistant
  • Ecommerce Customer Service
  • Post Closer
  • Office Coordinator
  • Radio Coordinator
  • Accounting Assistant/Administrative Assistant
  • Real Estate Assistant
  • Leasing Assistant / Asst Manager
  • Administrative Assistant/Accounting Assistant


  • Bachelor of Arts

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