Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.Highly enthusiastic customer service professional with 14 years client interface experience. Secretary who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
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Performed opening\closing procedures and nightly audit. Responded to customer inquiries about business procedures, pricing, and customer service. Placed reservations and handled checkouts\check-ins. Created rooming lists for large group functions. Worked with PBX, Megasys, Vingcard, and WordPerfect. Faxed and copied documents for customer and business purposes. Replied to the businesses daily e-mails. Mailed and E-mailed confirmation and cancellation notices. Handled all cash and credit transactions. Worked closely with several departments within the company.
Performed shift closing reports and ran cash register. Served clientele and answered questions about the facility. Performed daily cleaning tasks and helped to keep the restaurant area organized. Worked closely with other departments preparing for and working large group functions.
Coordinated at least three aerobics classes weekly. Performed opening and closing procedures. Ensured a positive customer experience by assisting with all business inquiries including pricing,schedules,business procedures, and customer service complaints. Performed cashier duties by
documenting all monthly payments. Maintained positive customer relationships. Assisted in expanding the business by completing training courses with other team members.
Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints. Performed all opening/closing procedures including counting cash drawers and checking all equipment for proper functioning. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Prepared food for customers and took customer orders. Processed merchandise returns and exchanges,
Participated in FBLA and FHA.
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