Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

High-functioning Certified Administrative Medical Assistant with successful background in hospital and office. Encourages positive patient experiences through excellent customer service and quality patient care. Coordinates clerical activities to support healthcare team by expertly facilitating patient scheduling, registration and insurance verification procedures.

  • Credit
  • Cash management
  • Customer service
  • Telephone
  • Data entry
  • Billing
  • Time management
  • Coding
  • Operations
  • Medical terminology
  • Secretarial
  • Front Office
  • Secretarial
  • Front Office
  • Computer Literacy
  • Microsoft Office (3 years)
  • Phone Etiquette (10+ years)
  • Cash Handling
  • 10 Key Calculator
  • Certifications/Licenses
  • 10 Key Calculator, Delivery, Secretarial
  • Accounting, Forms, Supervisor
  • Administrative, Front Office, Telephone
  • Anatomy, Funds, Phone Etiquette
  • Attention to detail, Medical Terminology, Time management
  • Balance, Money
  • Basic, Microsoft Office
  • Billing, Office
  • C, Neat
  • Cash Handling, Organizational skills
  • Cash management, Coding
  • Cash register operation, Coding I
  • Com, Quality
  • Computer Literacy, Receptionist
  • Credit, Reception
  • Customer satisfaction, Recording
  • Customer service, Reporting
  • Data entry, Safety
  • Dc, Sales
  • Debit, Scheduling
  • Appointment Scheduling
  • Document filing
  • Data Entry
  • Insurance verifying
  • Payment collection
  • Team Management
  • Medical insurance
  • Customer Service
  • MS Office
  • First Aid/CPR
Work History
09/2018 to 10/2019
Secretary/Cash Room Clerk Centura Health Breckenridge, CO,
  • Answer telephone calls, send various emails, count large amounts of money daily Make daily deposits, answer emails daily, part of stewardship committee.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Count, verify, and balance all revenues received to ensure accurate reporting Receive sales revenue in the form of cash and checks from route delivery staff to ensure accounting for company funds.
  • Reconcile Symbol hand held units against cash and checks to ensure accurate payments.
  • Collect and distribute vendor keys to ensure safety of funds.
  • Order deposit slips and maintain a supply of all forms.
  • Use a coin counter and currency counter.
10/2009 to 09/2018
EVS Technician And Food A.O. Fox Sidney, NY,
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damageto floor and fixtures.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions, adhering to all safetymeasures to avoid accidents and exposure to poisonous gases.
  • Swept and mopped floors with proper signage to prevent customer injury.
  • Maintained a safe working environment through the prevention of accidents, the preservation ofequipment, and adhere to OSHA standards of safe working practices.
  • Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures.
  • Deal with patients and family to assist where needed.
08/2009 to 05/2017
  • Provide customer service to consumers, count cash daily, stock products.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Helped customers update accounts, sign up for new services and take advantage of special offers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise andobtainreplacements for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher programpayments for customers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to helpcontrol storelosses.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Counted large volumes of money manually and with bill- or change-counting devices, accounting for asmuch as $6000 in daily funds transfers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
01/2020 to Current
Patient Services Specialist Choptank Community Health Systems City, STATE,
  • Collected patient co-pay and issued receipt to confirm payment.
  • Contacted insurance company to verify patient coverage before visit.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Inputted accurate patient insurance, billing and payment information in Intergy
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Balanced deposits and credit card payments each day.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used Intergy and Athena to schedule appointments.
Expected in 02/2020
Certified Administrative Medical Assistant: Administrative Medical Assistance
Chesapeake College - Wye Mills, MD,

Certified February 2020

Expected in 05/1991
diploma: General Studies
North Dorchester High School - Hurlock, MD
Expected in
: Medical Billing And Coding
Purdue Global University - ,

Human and Anatomy, Medical Terminology, Billing and Coding I


Certified Administrative Medical Assistant

BLS/CPR trained

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Resume Overview

School Attended

  • Chesapeake College
  • North Dorchester High School
  • Purdue Global University

Job Titles Held:

  • Secretary/Cash Room Clerk
  • EVS Technician And Food
  • Patient Services Specialist


  • Certified Administrative Medical Assistant
  • diploma

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