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Secretary and Claim Handler Resume Example

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SECRETARY AND CLAIM HANDLER
Summary

Highly motivated service professional skilled at analysis, problem solving, and customer focus. Adept at balancing exceptionally compassionate customer and client service while maintaining procedural excellence and required documentation. Focused on determining client needs, forming and maintaining relationships, educating, and proficiently completing essential documents and tasks. Outstanding interpersonal and communication skills, having worked with the customers and clients for the last ten years. I have a strong work ethic and focus on quality. I am skilled in the handling and resolution of a wide range of technical and customer service issues, and can easily adapt to new challenges.

Highlights
  • Extremely proficient in Microsoft Office and Adobe

  • Extensive experience in filing, copying, scanning, and PDF formatting

  • Event planning and logistics experience

  • Social networking expert

  • Detail-oriented
  • Skilled in multiple phone and computer systems and platforms

  • Extensive experience negotiating complex and sometimes difficult customer and vendor interactions

  • Excellent interpersonal skills

  • Strong communicator

  • Skilled multi-tasker
Experience
November 2009
to
October 2015
State Farm, Charlottesville Secretary and Claim Handler
  • As the Secretary to the Section Manager of Property Claims at State Farm, I created reports, maintained the calendar, planned executive conferences and events, operated the staffing system, managed Department of Insurance complaints, and assisted the Section Manager in day to day operations.
  • Served as a subject matter expert on the State Farm personnel system, showing experience and knowledge.
  • Provided training, job aids, and one-on-one coaching for secretaries in the company.
  • Was recognized by the Vice President of Operations for contributions to multiple departments in regards to efficient staffing, payroll, and accurate, timely reporting. Identified the need for collaboration among the thirty secretaries located in my office; showing initiative, arranged and led quarterly meetings.
  • Shared best practices, common concerns, and worked together for solutions, demonstrating teamwork skills.
  • Invited guest speakers to teach and encourage the group, fostering continued learning.
  • Discretion was paramount in the role.
  • Trusted to complete organizational spreadsheets, ranking tools, and structure staff reviews.
  • Rated in the top 5% of the company in quality of work and exceeding expectations for State Farm Auto Claims.
  • Handled an average of forty calls from auto insurance policy holders regarding auto accidents, addressing questions and concerns, as well as providing services
  • Provided empathy, educated the insured, and documented the issues.
  • Carefully documented each action taken in a claim file to enable a comprehensive team approach to every case.
October 2007
to
September 2009
Clayton Homes Ruckersville, VA Home Consultant
  • Completed self-directed, comprehensive manager-in-training program with Clayton Homes in preparation to manage a retail model home store, and became a Home Consultant.
  • Managed a sales team, consulted contractors, visited sites, coordinated business operations, and provided customer service with a focus on sales.
  • Built a customer base and guided customers through the entire home purchasing process.
  • Managed the store's sales activity from the application process, mortgage and financing, and insurance, to the set, delivery, and after-sale servicing of the home.
  • Communicated and interacted effectively with individuals of all levels, nationalities, and cultures.
  • Created and edited documents for customer closings and legal proceedings
  • Obtained Property Casualty License and Notary Public from the Commonwealth of Virginia.
May 2005
to
September 2007
Aramark Maryville, Tennessee Catering and Marketing Director
  • Spearheaded, implemented, and successfully marketed a new catering program with Aramark, netting over $130,000 in sales the first year.
  • Responsible for marketing the healthy café, catering, and other Aramark accounts as they were opened.
  • Conducted strategic marketing analysis to determine distribution, price, and promotions catering to the needs of the client.
  • Planned and catered themed events from initial contact and administration, to execution and follow-up
  • Supervised, coached, and supported front-of-the-house staff, ensuring proper and effective handling of requests, including problem resolution and customer service issues
  • Devised targeted marketing campaigns, resulting in recognition of the client and overall increase in sales
  • Was recognized for expertise in marketing with a District Marketing Champion promotion with Aramark Business Dining
  • Trained the management and staff in multiple Aramark accounts in an integral customer service program.
Interests

Volunteer Work

Buddy Ball: Fluvanna Youth Baseball, Fluvanna County. 2013 to Present

Special needs children's t-ball volunteer

Education
2016
University of Virginia Charlottesville, Virginia Bachelor of Science: Social Sciences

Anticipated degree

GPA 3.9
Skills

Administrative Skills

Microsoft Office

Customer Service and Support

Sales and Marketing

Planning and Analysis


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Resume Overview

Companies Worked For:

  • State Farm, Charlottesville
  • Clayton Homes
  • Aramark

School Attended

  • University of Virginia

Job Titles Held:

  • Secretary and Claim Handler
  • Home Consultant
  • Catering and Marketing Director

Degrees

  • Bachelor of Science : Social Sciences

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