secretary administrative assistant resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Providing care to our Veterans at the Fayetteville VA Medical Center for over 15 years as the Secretary for Imaging Service; assist at the front counter greeting Veterans to check them in and schedule appointments as needed.
Assist staff members with their educational needs, travel/transportation needs and timekeeping questions as needed.
Briefed Military and their family members monthly pertaining to entitlements and their responsibilities for all ranks, civilian and military, advising them on household goods move.

  • Assist Chief, Imaging Service and Manager, Imaging Service with their calendars and remind of meetings.
  • Provide timekeeping for staff in the Imaging Department consisting of over 30 staff members.
  • Orders supplies for Imaging Service.
  • Answer phones providing assistance with Veterans, family members, providers and outside solicitors.
  • Schedule patients for appointments for Nuclear Medicine Scans, explain the procedure and providing letters for reminders.
  • Take notes for QA meetings; Radiation Safety Committee meetings and MRI Safety meetings.
  • Type memos and policies for review or renewal.
  • Assist staff with education/travel and training forms.
04/2001 to Current Secretary/Administrative Assistant Mantech International Corporation | Mineral Wells, TX,
  • Mrs. Tillette Johnson, XXX-822-7069 
  • Receive phone calls and visitors for the Imaging Department, assisting with patient and/or family member issues/concerns.
  • Assist at the front counter in the Imaging Department; checking patients in, scheduling appointments as needed; schedule Nuclear Medicine appointments. 
  • Timekeeper for Imaging Department consisting of over 30 staff members; ensuring all timecards are properly documented and all callbacks/overtime/comp time properly input for staff pay.  Alternate timekeeper for 3 other departments.
  • Patient Advocate Liaison for Imaging Service; which consists of answering questions and concerns from Veterans and family members as needed.
  • Order supplies for Imaging Service to prevent failure of work not completed due to supply shortage.

11/1999 to 04/2001 Office Automation Clerk Watco Companies, Inc. | Kansas City, MO,
  • Mr. George Sullivan, XXX-432-8733.
  • Assist Auditors with performing audits; examples: IMPAC purchases, telephone calls, and unused airline tickets.
  • IMPAC Credit Card holder, purchasing supplies as needed.
  • Civilian Personnel Coordinator for the Internal Review Office, assisting when questions and concerns with either personnel or civilian pay complaints arise.
  • Use advance techniques in Access and Excel to prepare final reports to keep commander's aware of purchases and amount of expenditures made with the IMPAC Credit Card.
  • Process Senior System Civilian Evaluation Report Support Forms, Officer Evaluation Report Form, using the Automated Database System.
  • Compile monthly data sheets from office personnel to track audit time to report to higher headquarters.
  • Collect and ensure that time cards are correct and in proper format before being released to time keeper.
02/1997 to 09/1999 Transportation Assistant 222nd Base Support Battalion S-4/DOL, Transportation Division, Travel Section | City, STATE,
  • Mr. Willi Forster, 485-7270.
  • Verified official authorizations for travel according to type of orders involved and entitlements.
  • Planned and scheduled round trip itineraries involving multi-stop and side trips using SABRE Airline Computer designed for Official Travel Arrangements.
  • Gathered and collected information when complaints were brought to our attention regarding no flights available for emergency leave customers, handling the emergency to the best of my ability.
  • Determined the most advantageous carriers and routes to include points of connection on the route and arrival and departure times consistent with carrier and flight availability in compliance with the Joint Federal Travel Regulation, economy travel and convenience of the traveler.
  • Updated changes in travel regulations, and time schedules of rail, bus or airlines when needed.
  • Screened, certified, prepared, and recommended approval of travel orders for employees ensuring that sufficient funding is available and that estimated costs are accurate.
  • Performed timekeeping duties for U.S.
  • employees in the transportation office, passenger section.
  • Ensured timely receipts of actions by director, interpret requirements, screen responses and insure director complies.
  • Reconciled Government Travel accounts for bill payments.
  • Proper documentation was done handling unused or lost tickets.
07/1996 to 09/2004 Unit Family Readiness Group Leader U.S. Army | City, STATE,
  • Germany and North Carolina.
  • Maj Darmofal, XXX-396-2812.
  • HQ and Bravo Detachments, 8th Finance Battalion, Baumholder, Germany; LTC Dennis Fields and LTC Mark McAlister.
  • Collected information on deployments, separations, etc.
  • for family members, and soldiers.
  • Provided information at pre-deployment meetings to prepare soldiers and family members for upcoming deployments.
  • Provided support and assistance to family members, soldier's also coordinating care packages for deployed soldiers, assuring the Command Group and deployed soldiers that family members were being properly taken care of.
  • While supporting HQ's Detachment coordinated the Family Support Groups for the 3 other detachments.
  • Completed training in AFTB Level I.
  • Coordinated and conducted monthly meetings, also briefed command and family members of any births/deaths in the family unit, conducted fund raisers and assisted battalion with sporting competitions.
  • 126th Finance Battalion Family Readiness Group Leader, started out as the Alpha Company Leader, moved into the Battalion Family Readiness Group Leader position; designated members for several committees for the group, such as Welcome, birth/sympathy, and deployment committee.
  • Personally requestd by 18th Soldier Support Group Commander's spouse for the position of Parliamentarian for the Fort Bragg Community Foundation, also requested by her to be delegate for Group at the Fort Bragg Symposium.
  • Completed training for AFTB Level II.
09/1994 to 05/1996 Travel Clerk/Transportation Assistant/Shipment Assistant DOL, Logistics Support Division | City, STATE,
  • Mr. Thomas Klem, 703-805-2576 
  • Maintained high levels of professionalism and equality, managing various levels of military and civilian employees and professional organizations.
  • Many times requested by Senior Officers as well as Senior Civilian personnel to handle their household goods paperwork, and flight reservations.
  • Monitored local housing move program budget application and computation process.
  • Reviewed and monitored customer complaints and directed to proper channels.
  • Completed assigned tasks on or before suspense date.
  • Purchased a wide variety of supplies, ensuring zero down time.
  • Provided information orally and in writing daily by counseling customers, employees, and upper level management regarding travel, household goods, finance entitlements, and regulations.
  • I have extensive experience training incoming personnel on proper office policies and procedures.
  • Developed and presented monthly briefings pertaining to entitlements and their responsibilities for all ranks, civilian and military, advising them on household goods moves and regulations in reference to pcsing, etsing, TDY, and retirement.
Expected in 1982 to to High School Diploma | Chisholm High School, Enid, OK GPA:
Passenger Travel Course, Ft. Eustis, VA; Household Goods Course, Ft. Eustis, VA; MARKS (Military Army Records Keeping), Education Center, Ft. Belvoir, VA; Preparation of Military Correspondence Course, Education Center, Ft. Belvoir, VA; Effective Briefing Techniques Workshop, Vicore, Inc.
  • Ft. Belvoir, VA; Joint Federal Travel Regulation, GSA Training Center, Arlington, VA; Federal Travel Regulation, GSA Training Center, Arlington, VA; Introduction to Lotus 1-2-3, Bowie State University, Ft.
  • Belvoir, VA; Introduction to Word 7.0, Introductino to Win 95, Baumholder, Germany; Outlook 98, Excel 97, Delrina Form Flow 2.22, Word 97, Access 97, Power Point 79, Ft. Bragg, NC; Trained in AFTB Levels I and II.
  • FTCC: Medical Terminology; FTCC: Medical Transcription.

  • Professional Affiliations
    Patient Advocate Liaison for Imaging Service, to assist Veterans or their family members if there are issues with the Imaging Department.
    Family Readiness Group Leader from 1996 to 2004. Household Goods/Passenger Travel Briefings 1992-1996.
    Technical Skills and Qualifications
    • Schedule patient appointments
    • Schedule meetings for Chief, Imaging Service including conference rooms. 
    • Timekeeper for Imaging Service for over 30 staff members and alternate timekeeper for 2 other departments within the VA Medical Center. 
    • Assist Imaging Service staff with completing their TMS education needs. 
    • Complete paperwork/memos for staff clearing and placing technologists in on-call status.  
    • Patient Advocate Liaison for Imaging Service, assisting Veterans and their family members with issues and concerns.
    • Make CD's with images from Diagnostic x-rays, Cat Scans, Ultrasounds, MRI's and Mammograms for patients to take to their outside providers for continuation of patient care.
    Additional Information
    • AWARDS: Commanders Award for Civilian Service, Ft. Belvoir, VA; Certificate of Appreciation, White House Communications Agency, Washington, DC; Certificate of Achievement, Ft. Belvoir, VA OTHER INFORMATION: Family Readiness Group Leader from 1996 to 2004. Household Goods/Passenger Travel Briefings 1992-1996.

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    Resume Overview

    School Attended

    • Chisholm High School

    Job Titles Held:

    • Secretary/Administrative Assistant
    • Office Automation Clerk
    • Transportation Assistant
    • Unit Family Readiness Group Leader
    • Travel Clerk/Transportation Assistant/Shipment Assistant


    • High School Diploma

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