I am a Certified Serv-Eafe Manager. Who can keep up with Food Safety laws & operating & maintaining a healthy Restaurant and staff protocol. I'm a very quick learner & grasp any opportunity for further advancement.
Enthusiastic Secretary bringing expertise in Client Relations in office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image.
Skills
Accounting skills
Invoicing and billing
Technologically savvy
Sales plan implementation
Billing and coding
Scheduling and calendar management
Document retrieval
Spreadsheet development
Business writing
Transmitting files
Editing and proofreading
Excel spreadsheets
[Industry] regulations
Meeting planning
Data entry documentation
PC proficient
QuickBooks expert
Recordkeeping and bookkeeping
Employee training and development
Experience
09/2019 to 04/2020
Secretarial AssistantSidley Austin Llp – Century City, CA,
Received and routed incoming calls and correspondence to promote timely communication.
Assisted with administrative tasks, including filing, answering phones and [Task].
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Created agendas, and prepared Court documents for Court Hearings.
05/2018 to 12/2019
Food Safety ManagerChurch & Dwight Co Inc – Colonial Heights, VA,
Maintained adherence to labeling and packaging requirements.
Conducted quality control procedures from raw material stage to finished product.
Evaluated cooking and packaging processes to improve final products for consumers.
Created agendas and communication materials for team meetings.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
10/2017 to 12/2019
Food Safety Manager/Food ServerBeaver Run Resort & Conference Center – Denver, CO,
Conducted quality control procedures from raw material stage to finished product.
Evaluated cooking and packaging processes to improve final products for consumers.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Handled all delegated tasks, including ensuring food safety laws were properly followed and sanitation and food temperature logs were being followed properly..
Recognized by management for providing exceptional customer service.
02/2015 to 12/2018
Front Desk SupervisorPlaza Inn & Suites – City, STATE,
Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Developed and implemented corrective action plans based on guest comment cards.
Coached and developed team members to support employee growth and development.
Handled complaints, settled disputes and resolved customer conflicts.
Assigned work tasks and activities, prepared schedules and managed staffing.
Enforced employee image and grooming standards.
Set and optimized employee schedules to secure proper coverage for all shifts.
Performed balancing of hotel accounts at the end of the day.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Managed guest check-in and check-out procedures, reservations and payments.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Education and Training
Expected in 05/2007
High School Diploma: Kermit High School - Kermit, TX GPA:
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