Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.

  • Prioritization and time management
  • Filing experience
  • Confidentiality understanding
  • Administering payroll using Lawson
  • Database entry
  • PC proficient
  • Multi-line phone systems
  • Mail management
9/19/16 to Current Secretarial Assistant Sidley Austin Llp | Century City, CA,
  • Sorted and distributed business correspondence to correct department or staff member.
  • Managed multiple calendars and contacts within Gmail.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Maintained organized filing system of paper and electronic documents.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Processed accurate payroll for 200 staff and submitted direct deposits with Lawson.
  • Distribution of textbooks to teachers and students.
  • Distribution and basic maintenance of Chromebooks for students. Use of TipWebIT for cataloging.
  • Ordering and cataloging of new novels and textbooks. Use of TipWeb for inventory including adding to the inventory and printing tags for books. As well as running reports for student and teacher distribution.
  • Knowledge of Synergy for student attendance and fee records.
02/2014 to 10/2016 Customer Service Clerk County Of El Paso Tx | El Paso, TX,
  • Directed visitors to correct personnel to handle individual concerns.
  • Advised customers on optimal selections based on individual requirements and preferences.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Supported customers by phone regarding store operations, products, promotions and orders.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Verified order information against system data to prevent errors.
  • Interacted with over 50-100 customers per shift to provide and process information in response to inquiries, concerns and requests about services and products.
  • Responded to customer questions about products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Worked in multiple departments including; liquor, cosmetics, photo, pharmacy, register and stocking.
03/2011 to 01/2014 Social Services Assistant Department Of Veterans Affairs | Cottonwood, AZ,
  • Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
  • Coordinated specific psychosocial resources to meet members' identified needs.
  • Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
  • Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care.
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
  • Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Evaluated patient behavior and reported changes to clinical team.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Conferred with care team to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Educated patients on various resources, services and programs to maximize care.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Partnered with interdisciplinary teams to implement care plans.
04/2006 to 03/2011 Dietary Assistant Lifespan Corporation | Charlestown, RI,
  • Used dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.
  • Served specific meals to patients with special dietary needs.
  • Helped patients with special needs eat meals with kindness and patience.
  • Worked with Dietary Manager to update cleaning protocols and increase aide efficiency.
  • Set over 15 tables before patients arrived to maintain efficiency of meal services.
  • Assisted AM or PM cook with meal prep for 3 daily meals, following strict sanitation and food handling guidelines
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Performed walk throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Reviewed food preparation to monitor cooking procedures and creation of special orders.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Served food to over 30 residents and family members per meal.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Washed trays, pots and pans and other items to sanitize.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Dietary Manager immediately.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Refilled service bins with napkins, straws and utencils to keep fully stocked.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Worked on both the Independent living side of the dining hall and on the Long Term Care side of the building requiring knowledge of specific diets.
Education and Training
Expected in 05/2010 Bachelor of Science | Applied Sociology Northern Arizona University, Flagstaff, AZ GPA:
  • Completed coursework in family studies, gerontology and criminal justice.
Expected in 05/2006 High School Diploma | Amy Biehl Charter High School, Albuquerque, NM GPA:

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School Attended

  • Northern Arizona University
  • Amy Biehl Charter High School

Job Titles Held:

  • Secretarial Assistant
  • Customer Service Clerk
  • Social Services Assistant
  • Dietary Assistant


  • Bachelor of Science
  • High School Diploma

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