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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) XXX-1000, resumesample@example.com
Professional Summary

Multi-talented teacher, salesman, and entertainer consistently rewarded for success in planning and operational improvements. Experience in positively impacting overall morale and productivity.

Skills
  • Product Knowledge
  • Sales Principles
  • Product Sales
  • Customer Contact
  • Creative Learning Strategies
  • Teaching
  • Student-centered learning
  • Positive reinforcement
  • Managing classroom for diverse populations
  • Computer proficient
  • Google Suite
  • Creative Lesson Planning
Work History
07/2013 to Current Secondary Drama Teacher Savers Thrifts Stores | Hanover, MA,
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Fostered team collaboration between students through group projects for performances inside and outside classroom.
  • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Observed and evaluated students' performance, behavior, social development and physical health.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Administered assessments to determine each student's specific educational and social needs.
  • Encouraged interactive learning by incorporating educational software and online assignments.
  • Created and implemented daily lesson plans and unit studies.
  • Boosted student morale through positive reinforcement to motivate students.
  • Pursued professional development continually by attending educational conferences and teacher training workshops.
  • Developed rapport with students and families, building positive classroom community.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans, gifted students, and self-contained/inclusion as part of integrated classroom.
  • Attended and facilitated IEP meetings for students and families.
05/2007 to 07/2013 Customer Service Associate Sears Holdings | City, STATE,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed customer relations and customer service through daily communication and interaction.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Decreased downtime by training department employees on company products and sales strategy.
  • Educated customers on promotions to enhance sales.
  • Executed multiple projects efficiently, including merchandise layout resets and pricing maintenance on department goods.
  • Delivered superior client services, fostering strong rapport, retention and satisfaction.
  • Supported branding strategy by ensuring product displays aligned with corporate standards.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Skilled using cash register including processing sales discounts and refunds.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Processed purchases and handled payment transactions using POS system.
09/2000 to 11/2012 Entertainer Wiard's Orchards | City, STATE,
  • Incorporated stage props to engage audience and create unforgettable moments.
  • Performed themed sets and shows with minimal repetition to provide original content for returning guests.
  • Adapted to various performance styles to suit diverse audiences.
  • Navigated through large crowds to sign autographs or pose for pictures at guest request.
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Remained in costume for extended periods for maximum performance effect.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Successfully communicated with all team members to navigate job duties and complete daily tasks.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Offered exceptional customer service to all guests.
Education
Expected in 12/2020 Master of Arts | Theatre Regent University, Virginia Beach, VA, GPA:
Expected in 06/2013 Bachelor of Arts | Eastern Michigan University, Ypsilanti, MI, GPA:
  • Member of Golden Key International Honor Society
  • Graduated with 3.49 GPA
Expected in 06/2006 Associate of Arts | Washtenaw Community College, Ann Arbor, MI GPA:
Affiliations
  • Member, Golden Key International Honor Society, 2007 to Current
Certifications
  • CPR certified
  • T4 Certification in Drama (P-12), English (6-12), and Speech (6-12)
Accomplishments
  • Multi time 3rd place winner in GHSA Region One Act Play Competition
  • 4th in GHSA State One Act Play Competition
  • 1st in GHSA Region Literary Competition for drama and literary interpretation
  • Created and developed school drama program

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Resume Overview

School Attended

  • Regent University
  • Eastern Michigan University
  • Washtenaw Community College

Job Titles Held:

  • Secondary Drama Teacher
  • Customer Service Associate
  • Entertainer

Degrees

  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts

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