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Seasonal Vector Surveillance Intern Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hardworking and reliable individual with strong ability in public communication and management skills. Offering dependability, adaptability and responsibility. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Proficient in microsoft software
  • Technology savvy
  • Proctoring
  • Individualized care
  • Activity planning
  • Analytical skills
  • Behavior modeling
  • Video conferencing
  • CPR/First-aid certified
  • Effective listening
  • Safety protocols
  • Results-focused
  • Effective in policy implementation
  • Flexible in different working environments and conditions
  • Able to follow guidelines and procedures in place
  • Able to to work well with others as well as independently
  • Excellent time management skills
  • Motivated and willing to expand learning/develop new skills
  • Dependable/punctual
  • Customer-oriented
  • Avid Team player
Experience
05/2018 to 09/2019
Seasonal Vector Surveillance Intern Eric Dotseth DHHR City, STATE,
  • Collected and identified vector species such as ticks and mosquitoes for disease testing
  • Maintained a work system for collecting and identifying to submit specimens in a timely manner
  • Included in state public heath meetings as well as zoonotic disease conferences
  • Data entry as well as research projects with collected data
  • Communicated clearly and effectively with the public
  • Worked independently and maintained my work load
  • Practiced safe, courteous and defensive driving to avoid causing accidents and to maintain positive public image with state owned vehicle
  • Planned each route with up-to-date GPS support, accounting for weather or construction delays to enable on-time deliveries.
  • Drove multiple hours a day to different counties to get to collecting sites
11/2015 to Current
Front Desk Associate and Auditor Hampton Inn And Suites City, STATE,
  • Monitored reservations to track incoming parties and special events.
  • Responded to inquiries and room requests made online, by phone or email.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Greeted, registered and assigned guests to rooms.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Computed guest billings and posted charges to room accounts.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Coordinated with housekeeping, maintenance and other property teams to handle every guest needs with professionalism and speed.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Trained newly hired employees on front desk procedures and business operations.
  • Verified and collected client payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
  • Input customer data and made immediate updates to reflect room changes.
  • Reviewed accounts to assess open charges and answer diverse customer questions.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Fielded customer complaints and rectified issues.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Facilitated front desk operations for busy high-volume hotel.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Answered the phone and emails to make reservations and take guest information.
  • Input audit data using microsoft software.
08/2018 to Current
Substitute Teacher, K-12 Kanawha County Department Of Education City, STATE,
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Liaised with teachers to develop cohesive educational plans and improve student support.
  • Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
  • Directed group activities to promote immersive, play-based learning.
  • Managed classrooms of 25 elementary students during teacher absences.
  • Provided notes and reports on school day activities to primary teacher.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
  • Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
  • Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
  • Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
  • Taught 20 students for 3 weeks and kept up with lesson plans and student assignments.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Applied proactive behavior management techniques to facilitate classroom discipline.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Used diverse technologies to help students grasp materials and enhance overall education.
  • Engaged students in discussions to promote interest and drive learning.
  • Kept detailed records of student progress, attendance and assignments in microsoft software.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Assigned homework to students based on curricula and modified based on daily progress.
  • Helped students build learning and study skills to achieve life-long educational goals.
  • Promoted learning by leveraging traditional and modern instructional strategies.
08/2011 to 10/2015
Pet Care Associate and Leader PetSmart City, STATE,
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Cared for a wide range of animals, and coached/trained associates how to do so effectively.
  • Answered calls addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described/promoted product to customers and accurately explained details and care of merchandise.
  • Maintained store visuals, pricing and other marketing materials.
  • Partnered successfully with local animal groups such as New Hope Animal Rescue, Kanawha-Charleston Humane Association, as well as the local public to produce store beneficial adoptions/fundraisers and community outreach.
  • Trained and coached staff to ensure smooth operations and meet daily sales goals and customer engagement goals of a heavy customer-frequented store.
  • Completed all point of sale opening and closing procedures critical to operation of the store.
  • Checked animals for injury and illness, writing copious notes regarding symptoms for Pet Care Managers review
  • Ordered, received, unloaded and handled live animals
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Attended to sick or injured animals by securing veterinary care and following the vets guidelines to return the animal to a healthy state
Education and Training
Expected in 06/2020
Certification: Hospitality And Tourism Management
Florida Atlantic University - Boca Raton, FL
GPA:

Online certification course in hospitality and tourism management with 15 contact hours

Expected in 05/2018
Bachelor of Science: Elementary Education
West Virginia State University - Institute, WV
GPA:
  • Dean's List Honoree every semester enrolled
Expected in
High School Diploma:
Riverside High School - Belle, WV,
GPA:

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Resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Florida Atlantic University
  • West Virginia State University
  • Riverside High School
Job Titles Held:
  • Seasonal Vector Surveillance Intern
  • Front Desk Associate and Auditor
  • Substitute Teacher, K-12
  • Pet Care Associate and Leader
Degrees
  • Certification
  • Bachelor of Science
  • High School Diploma

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