Seasonal Vector Surveillance Intern resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Hardworking and reliable individual with strong ability in public communication and management skills. Offering dependability, adaptability and responsibility. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Proficient in microsoft software
Technology savvy
Proctoring
Individualized care
Activity planning
Analytical skills
Behavior modeling
Video conferencing
CPR/First-aid certified
Effective listening
Safety protocols
Results-focused
Effective in policy implementation
Flexible in different working environments and conditions
Able to follow guidelines and procedures in place
Able to to work well with others as well as independently
Excellent time management skills
Motivated and willing to expand learning/develop new skills
Dependable/punctual
Customer-oriented
Avid Team player
Experience
Seasonal Vector Surveillance Intern, 05/2018 to 09/2019 Eric Dotseth DHHR – City, STATE,
Collected and identified vector species such as ticks and mosquitoes for disease testing
Maintained a work system for collecting and identifying to submit specimens in a timely manner
Included in state public heath meetings as well as zoonotic disease conferences
Data entry as well as research projects with collected data
Communicated clearly and effectively with the public
Worked independently and maintained my work load
Practiced safe, courteous and defensive driving to avoid causing accidents and to maintain positive public image with state owned vehicle
Planned each route with up-to-date GPS support, accounting for weather or construction delays to enable on-time deliveries.
Drove multiple hours a day to different counties to get to collecting sites
Front Desk Associate and Auditor, 11/2015 to Current Hampton Inn And Suites – City, STATE,
Monitored reservations to track incoming parties and special events.
Responded to inquiries and room requests made online, by phone or email.
Managed guest check-in and check-out procedures, reservations and payments.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Greeted, registered and assigned guests to rooms.
Set guest and group reservations and processed check-ins and check-outs.
Computed guest billings and posted charges to room accounts.
Arranged special accommodations for guests to maintain optimal satisfaction.
Managed customer complaints and rectified issues to complete satisfaction.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Delivered friendly and knowledgeable support to current and prospective customers.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Coordinated with housekeeping, maintenance and other property teams to handle every guest needs with professionalism and speed.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Trained newly hired employees on front desk procedures and business operations.
Verified and collected client payments.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
Input customer data and made immediate updates to reflect room changes.
Reviewed accounts to assess open charges and answer diverse customer questions.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Fielded customer complaints and rectified issues.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Facilitated front desk operations for busy high-volume hotel.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Answered the phone and emails to make reservations and take guest information.
Input audit data using microsoft software.
Substitute Teacher, K-12, 08/2018 to Current Kanawha County Department Of Education – City, STATE,
Requested as substitute teacher based on excellent referrals and trusted performance.
Liaised with teachers to develop cohesive educational plans and improve student support.
Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
Directed group activities to promote immersive, play-based learning.
Managed classrooms of 25 elementary students during teacher absences.
Provided notes and reports on school day activities to primary teacher.
Enforced classroom routines to keep students on schedule and operating at consistent level.
Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
Taught 20 students for 3 weeks and kept up with lesson plans and student assignments.
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Applied proactive behavior management techniques to facilitate classroom discipline.
Maintained student attendance and assignment records to prevent lapses during teacher absences.
Used diverse technologies to help students grasp materials and enhance overall education.
Engaged students in discussions to promote interest and drive learning.
Kept detailed records of student progress, attendance and assignments in microsoft software.
Educated students in various subjects to provide seamless transition during absence of head teacher.
Assigned homework to students based on curricula and modified based on daily progress.
Helped students build learning and study skills to achieve life-long educational goals.
Promoted learning by leveraging traditional and modern instructional strategies.
Pet Care Associate and Leader, 08/2011 to 10/2015 PetSmart – City, STATE,
Entered financial data into the company accounting database to be verified and reconciled.
Cared for a wide range of animals, and coached/trained associates how to do so effectively.
Answered calls addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described/promoted product to customers and accurately explained details and care of merchandise.
Maintained store visuals, pricing and other marketing materials.
Partnered successfully with local animal groups such as New Hope Animal Rescue, Kanawha-Charleston Humane Association, as well as the local public to produce store beneficial adoptions/fundraisers and community outreach.
Trained and coached staff to ensure smooth operations and meet daily sales goals and customer engagement goals of a heavy customer-frequented store.
Completed all point of sale opening and closing procedures critical to operation of the store.
Checked animals for injury and illness, writing copious notes regarding symptoms for Pet Care Managers review
Ordered, received, unloaded and handled live animals
Supported animal health by keeping all areas clean, neat and properly sanitized.
Attended to sick or injured animals by securing veterinary care and following the vets guidelines to return the animal to a healthy state
Education and Training
Certification: Hospitality And Tourism Management , Expected in 06/2020 Florida Atlantic University - Boca Raton, FL GPA:
Online certification course in hospitality and tourism management with 15 contact hours
Bachelor of Science: Elementary Education, Expected in 05/2018 West Virginia State University - Institute, WV GPA:
Dean's List Honoree every semester enrolled
High School Diploma: , Expected in Riverside High School - Belle, WV, GPA:
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