Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products.
- Stocking and replenishing
- Keeping up with the latest trend
- Merchandising expertise
- Multi-tasking strength
- Cash handling
- Upselling
- Client service
- Merchandising understanding
- Point of sale knowledge
- Professional demeanor
- Cash register operation
- Product promotions
- Communication skills
- Product and service sales
- Sale expertise
- Cash register operations
- Exceptional customer service
- Excellent people skills
East Greenwich, RI, 11/2019 - 12/2020
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Coquille, OR, 07/2016 - 10/2017
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
- Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Properly packed up flowers and plants to ensure damage-free delivery.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Managed day-to-day business operations and made strategic decisions.
- Resolved client concerns quickly and professionally.
- Created aesthetically-pleasing advertisements that complemented products.
- Designed advertisements, tradeshow banners and signage from concept through completion.
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Evaluated quality problems to identify and resolve issues.
- Developed standard operating procedures and document workflows for current and future process steps.
Wheatland, CA, 03/2014 - 08/2015
- Greeted over [Number] customers per day and determined best approach to provide optimal service.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Routinely moved and stocked food products weighing up to [Number] pounds.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Prepped food items for later use to save staff time during busy hours.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Assembled food orders while maintaining appropriate portion control.
- Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Trained 5 new employees and volunteers to operate cash register and properly prepare food.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Used cash register to tender change and process cash and credit card payments.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Created and maintained reports of sold tickets and payments received.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
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School Attended
- Northwest Vista College
- Marshall High School
Job Titles Held:
- Seasonal Sales Associate
- Floral
- Box Office
Degrees
- Associate of Arts
- High School Diploma
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