Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience in human services industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Client safety and first aid
Community activities
Client documentation
Case management experience
Care plan management
Credit card payment processing
Report creation
Inbound and outbound calling
Conflict mediation
Organizational strengths
Data evaluation
Adaptive team player
Quality control
Clerical support
Problem-solving abilities
Call center experience
Active listening
Technologically savvy
Relationship selling
Merchandising knowledge
Brand promotions
Strategic planning
Team player mentality
Outgoing personality
POS system operation
Verbal/written communication
Sales development
Reading comprehension skills
Market research and analysis
Written and oral communication skills
Negotiations
Customer- and service-oriented
Time management ability
Reliable and punctual
General laborer
Anticipating guest needs
Beer, wine and soju cocktails
Suggestive selling
Maintaining glassware stock
Safe serving knowledge
Outstanding customer service
Alcohol ordering
Courteous
Cash register operation
Verbal communication
Strong communication skills
Marketing and sales experience
Problem solving
Food preparation
Basic accounting
Food service
Maintaining a clean bar
Service-oriented mindset
Team building
Cash and credit transactions
Able to stand 8 hours
Balancing the cash register
Organizational ability
Experience
Seasonal Sales Associate, 11/2019 to 12/2019 Ben Bridge Jeweler – Canoga Park, CA,
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended optimal merchandise based on customer needs and desires.
Drove substantial sales with more than $500 in weekly revenue through suggestive selling and by promoting add-on purchases.
Surpassed daily sales goals by % by cross-selling merchandise and promoting additional products.
Communicated with customers about package deals, offerings, including policies, restrictions and refund policies.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Negotiated and closed deals with minimal oversight.
Offered product and service consultations and employed upselling techniques.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Helped average of 50 customers per day by responding to inquiries and locating products.
Hostess, 05/2019 to 11/2019 Beaver Creek Ski Resort – Beaver Creek, CO,
Inspected restrooms for cleanliness and availability of supplies periodically through shift.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Monitored dining area to assess server capacity and accurately estimate wait times.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Checked dining and serving areas every to verify proper cleanliness and readiness for guests.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Answered customers' questions about hours, seating, current wait time and other information.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Assisted servers by taking guests drink orders, and following with food orders.
Notified servers after seating parties in section for prompt service.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Tracked seated guests and available seating using iPad with seating & reservation app.
Customer Service Representative, 04/2019 to 09/2019 Hubbell Inc. – Ontario, CA,
Assisted approximately 10 customers each 1 to 2 hours with room service, deals, reward opportunities and service questions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Cross-trained staff members, resulting in increase in customer satisfaction ratings.
Reviewed account and service histories to identify trends and issues.
Consulted with customers to determine best methods to resolve service and billing issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Trained 3 new employees each quarter in procedures and policies in order to maximize team performance.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Answered 68+ inbound calls per day and directed to designated individuals or departments.
Addressed customer service inquiries quickly and accurately.
Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
Documented conversations with customers to track requests, problems and solutions.
Supported end-users by responding quickly to phone messages and following up on complaints
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Worked with managers to develop service improvement initiatives.
Maintained revenue streams by exhausting every option before offering refunds.
Server/Bartender, 03/2019 to 04/2019 Landry's – North Miami Beach, FL,
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Promoted desserts, appetizers and specialty drinks.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Direct Support Professional, 06/2017 to 02/2018 Devereux – Kingston, NY,
Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to assigned patients.
Supported and encouraged psychiatric patients to promote health and wellness.
Enhanced patient wellbeing by supporting participation in recreational activities.
Documented current patient information to update supervising direct support professionals with excercising, physical/emotional behaviors and eating habits.
Prevented patient injuries by providing necessary restraints and appropriate supports.
Helped patients adjust to hospital routines and thrive in structured environments.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Worked to improve patient outlook and daily living through compassionate care.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Maintained clean and well-organized environment to promote client happiness and safety.
Monitored clients' progress to report necessary changes.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Followed physician orders when providing care and monitoring client well-being, safety and comfort.
Completed data entries in charts and logbooks to document client progress.
Maintained professionalism in emergency situations, assisting staff members in medical actions and monitoring patients.
Emotionally supported trusted patients, monitoring changes in behavior for potentially dangerous changes.
Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
Maintained calendar of social, recreational and educational events to enhance patient stays.
Education and Training
High School Diploma: , Expected in 05/2014 Kimball High School - Kimball, SD GPA:
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