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seasonal retail sales associate resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Service-focused employee bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Flexible to learning new software. Hardworking Customer Service Representative with four years of experience working with international backgrounds. Trained in project and time management with extensive knowledge of customer satisfaction and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.


Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Hardworking Customer Service Representative bringing four years of experience meeting customer needs. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Conscientious Customer Service Representative with four years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments.


Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing four-year background in maintaining customer satisfaction and contributing to company success. Talented Customer Service professional offering four years of experience in progressive roles of accountability and leadership. Pursuing opportunities in management to leverage advanced skills in staff training and development. Self-motivated and hardworking with exceptional communication skills and customer satisfaction knowledge. Values growth and development within the company and myself to foresee positive outcomes. Take pride in committing to my employer and satisfaction of customers.

Skills
  • Cash handling
  • Store opening and closing
  • Organization
  • Customer service
  • Excellent communication skills
  • Goal-oriented
  • Basic administrative knowledge
  • Accurate money handling
  • Credit card transactions
  • Fluent in Chinese (Mandarin)
  • Customer service-oriented
  • Customer-oriented
  • Active listening skills
  • People-oriented
  • Strong work ethics
  • Motivated team player
Work History
08/2019 to 08/2019
Seasonal Retail Sales Associate Francesca's Collections, Inc. Durham, NC,
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
  • Assisted customers with prompt and polite support in-person
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Prioritized helping customers over completing other routine tasks in store
  • Actively engaged customers to provide general assistance and information on store merchandise
  • Answered customer questions regarding merchandise and pricing
  • Assisted customers by answering questions and fulfilling requests
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Folded and arranged merchandise in attractive displays to drive sales
  • Provided excellent customer service to cultivate loyalty and satisfaction
  • Displayed merchandise by arranging in appealing and orderly way to boost sales
  • Ensured efficient and timely replenishment of sales floor merchandise
  • Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products
  • Answered questions about store policies and concerns to support positive customer experiences
  • Created inviting environment for customers by maintaining store organization and cleanliness
  • Unpacked and set up over 30 boxes of shipments per week
06/2018 to 07/2019
Head Cashier/Customer Experience Mhc Equity Lifestyle Properties Lotus, CA,
  • Helped customers complete purchases, locate items, and promote popular items
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Requested official identification for alcohol/CBD purchases and verified details, consistently meeting strict legal standards of underage sales
  • Checked identification for proof-of-age and refusing alcohol sales to underage customers
  • Increased customer loyalty and retention
  • Evaluated professionalism of checkouts daily and maintained cleanliness of my work station
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Assisted customers by answering questions and fulfilling requests
  • Educated customers on promotions to enhance sales
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Analyzed purchases for signs of fraud
08/2017 to 06/2018
KitClaire Assistant Buford Highway International Farmers Market City, STATE,
  • Prepared dishes for catering events or during high-volume shifts
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Used downtime to prepare ingredients and restock supplies for expected busy periods
  • Maintained clean, trash-free work spaces to maximize productivity and safety
  • Operated standard kitClaire equipment with focus on safety and sanitation
  • Adhered to company quality constraints and industry best practices to ensure guest satisfaction
  • Cleaned and organized kitClaire stations to promote team efficiency
  • Ensured proper handling and preservation methods while packaging and storing food products
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
  • Displayed enthusiasm and promoted custom service to customers, successfully increasing referrals and walk-in business
  • Received, inspected and logged all products for accuracy of shipment, temperature and quality
  • Adhered to safe work practices
  • Weighed, packaged and labeled seafood products, following proper dating procedures
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
  • Handled customer complaints with poise and grace, immediately resolving issues by looping in manager
  • Maintain proper temperature and humidity levels for seafood products
  • Received merchandise, verified orders and broke down produce loads
  • Lifted and maneuvered boxes weighing up to 10 pounds
  • Set performance expectations
  • Developed knowledge about products and sales items to answer shoppers' questions
  • Ensured compliance with relevant regulatory employment rules and standards
  • Established and maintained positive work environment to enhance retention and productivity
  • Maintained an atmosphere of enthusiastic customer service
  • Answered questions and helped customers find items
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Operated and sanitized all equipment in safe and proper manner
  • Packaged and labeled products
  • Addressed guest concerns and resolved all issues to guests’ satisfaction
05/2015 to 01/2016
Restaurant Hostess/ Cashier Chin Chin Chinese Restaurant LLC City, STATE,
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
  • Stayed in open communication with kitClaire team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
  • Took reservations by phone and walk-in, keeping scheduling demands and kitClaire output in time to avoid overbooking
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
  • Watched dining area staff to evaluate server loads and calculate accurate wait times
  • Collaborated with kitClaire and wait staffs to accurately inform groups of wait times for tables and food
  • Documented reservations, alerted servers and managers of large groups and prepared seating
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Took information about guests’ party size, led to seating and offered menus
  • Promoted business loyalty by fostering positive customer relationships
  • Answered customer questions about hours, seating and menu information
  • Informed servers of newly seated parties for speedy service
  • Helped servers by taking drink orders, checking customers out, and cleaning tables
  • Collected information from arriving customers to seat groups or place them on waitlist
Education
Expected in 05/2021 to to
Associate of Science: Biology
Georgia State University - Atlanta, GA
GPA:
  • Received HOPE Scholarship
Expected in 05/2017 to to
High School Diploma:
Norcross High School - Norcross, GA
GPA:
  • Recipient of HOPE Scholarship
  • Member of French Honor Society
  • Member of National Honor's Society
  • Member of National Society of High School Scholars
  • Member of Student Council
  • Member of Interact Club
  • Member of RAK (Random Acts of Kindness)
  • Collected over 350 hours of community service
  • Graduated with an IB (International Baccalaureate) certificate
  • Took over 5 Advanced Placement classes
Accomplishments
  • One of top 5 fastest cashiers at the Buford Highway International Farmer's Market
  • Elected President of the RAK (Random Acts of Kindness) Club in high school
  • Self-taught musician
  • Won the National Spelling Bee in middle school

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Resume Overview

School Attended

  • Georgia State University
  • Norcross High School

Job Titles Held:

  • Seasonal Retail Sales Associate
  • Head Cashier/Customer Experience
  • KitClaire Assistant
  • Restaurant Hostess/ Cashier

Degrees

  • Associate of Science
  • High School Diploma

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