Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Customer Service Specialist with over 15 years experience in related roles. Committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Exceptional talents in oral and written communication, active listening and analytical problem- solving skills. Seeking an entry-level Customer Service position with room for growth and advancement.

  • Customer service and support
  • Conflict mediation
  • Excellent written and oral communication
  • Creative problem solving
  • Microsoft Office
  • Microsoft Excel
  • Data Entry
  • Telephone etiquette
  • Strong work ethic
  • Detail-oriented
  • Superior organization ability
  • Time management
Work History
Seasonal Retail Sales Associate, 10/2019 to 12/2019
Burlington Coat Factory CorporationConroe, TX,
  • Assisted customers with prompt and polite support in-person and via telephone
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Supported efficient and timely replenishment of sales floor merchandise
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns
Operations Supervisor/Client Support, 05/2009 to 03/2017
Colfax CorporationWashington, DC,
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
  • Created and implemented strategies for improving operational efficiency and accuracy
  • Served as point of contact for customers and staff on subjects including scheduling, client requests and negotiating price quotes for clients by applying customer service and interpersonal skills
  • Reconciled account files and produced monthly reports to keep company's owner/operator informed about office operations
  • Provided primary client support to clients in fast-paced environment
  • Set routes for optimal pick-up and delivery, coordinated driver and staff schedules and assigned out specific tasks
Executive Administrative Assistant, 02/2003 to 12/2012
ConcentraSanta Ana, CA,
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency
  • Investigated and resolved customer complaints to foster satisfaction
  • Converted community contacts into potential clients through networking, consistency, and credibility
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions
  • Promoted team productivity by keeping supplies organized and well-stocked
  • Supported clerical needs of more than three inter-company departments, including taking messages, scanning documents and routing business correspondence
Certified Medical Assistant, 07/2004 to 04/2009
Blue Ridge Internal MedicineCity, STATE,
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
  • Educated patients about medications, procedures and physician's instructions
  • Contacted pharmacies to submit and refill patients' prescriptions
Associate of Applied Science: Medical Assistant, Expected in 05/2003
Northeast State Technical Community College - Blountville, TN,
  • Phi Theta Kappa Member
  • Magna cum laude graduate
  • 3.8 GPA

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School Attended

  • Northeast State Technical Community College

Job Titles Held:

  • Seasonal Retail Sales Associate
  • Operations Supervisor/Client Support
  • Executive Administrative Assistant
  • Certified Medical Assistant


  • Associate of Applied Science

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