Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
Highly enthusiastic customer service professional with 10 years client interface experience. ● 10 years' experience using effective Customer Service skills ● 5 years' Shipping, Packing, and Receiving experience ● Ability to eliminate barriers to effectively communicate and service any client ● Highly proficient with Microsoft Word, Excel, Outlook, Sewing, and Machine Operating ● Organized, conscientious and punctual worker Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Core Strengths
  • Team leadership
  • Professional demeanor
  • Organizational planningCase planning
  • Skilled multi-tasker
  • Experience working with disabled persons
  • Detail oriented
  • Microsoft Word, Excel, PowerPoint
  • Exceptional problem solver
  • Passion for social work
  • Natural leader
  • Customer service-oriented
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders. Reduced processing time by 15%.


Work Experience
Seamstress, 10/2014 - 04/2015
Veeshee Athens, GA,

Drew lines between reference points to produce outlines of graded patterns. Created new fabric and finish, print and pattern and trim and expression standards for multiple brands. Constructed and styled garments by hand and using sewing machines. Followed alterations report, repair tags and marks on garments.

Machine Operating/ Packing, 05/2014 - 10/2014
Family & Children Services Battle Creek, MI, Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies. Assembled components with hand and power tools. Set up and operated greasing equipment to grease components, sub-assemblies or assemblies. Performed and submitted first piece for inspection. Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness. Certified and skilled forklift operator.
IMS/Grocery Associate, 10/2012 - 01/2014
National Express Corporation Ankeny, IA, Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Worked under strict deadlines and responded to service requests and emergency call-outs.
CNA- Home Health Aide- MedTech, 03/2008 - 2013
Ageless Placements City, STATE, Recorded patients' medical history, vital statistics and test results in medical records. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Assisted patients with healing and recovery after surgery.
Family Support Worker, 11/2007 - 08/2008
Healthy Families Plus City, STATE, Organized activities that developed children’s physical, emotional and social growth. Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems. Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload. Referred clients to outside social service providers to address psychiatric and personal issues. Completed documentation for all clients attending group sessions.
Teachers aide, 09/2006 - 11/2007
Creative Learning Center City, STATE, Promoted good behaviors by using the positive reinforcement method. Established a safe play environment for the children. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Supervised children on field trips to local parks, fire stations and zoos.
Reservationist, 2005 - 10/2006
Super Shuttle City, STATE, Confirmed that appropriate changes were made to resolve customers' problems. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Fielded an average of 300 customer service calls per day.
Shipping and Receiving Cleark, 08/2004 - 01/2005
United Parcel Service City, STATE, Processed customs duties and fees quickly to release international shipments. Negotiated bulk shipping discounts with contracted carriers. Evaluated operational records and made scheduling adjustments to maximize efficiency. Unloaded, picked, staged and loaded products for shipping. Selected products for specific routes according to pick sheets. Maintained accurate stock records and schedules.
Educational Background
: Social work, Expected in
Saint Petersburg College - Saint Petersburg, FL
Current SPC student
: , Expected in 2014
Quality Health Care Training Academy - Saint Petersburg, FL
 Home Health Aide General
Medical Assistant: Medical Assistant, Expected in 2003
Concorde Career Institute - Tampa, FL


AHA Healthcare Provider CPR Certification, CNA, Home Health Aide, Medical Assistant, First Aide
Multi-tasking, Careful and active listener, Professional and friendly,  Home Health Aide, Cna, Ims, Ordering, Staffing, Shipping, Cashier, Clerk, Shipping And Receiving, Access, Accounting, Arrangements, Bills Of Lading, Customer Service, Excel, Hand Tools, Inventory, Invoices, Microsoft Word, Outlook, Packing, Punctual, Receptionist, Retail Sales, Word, Associate, Medical Assistant

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Resume Overview

School Attended

  • Saint Petersburg College
  • Quality Health Care Training Academy
  • Concorde Career Institute

Job Titles Held:

  • Seamstress
  • Machine Operating/ Packing
  • IMS/Grocery Associate
  • CNA- Home Health Aide- MedTech
  • Family Support Worker
  • Teachers aide
  • Reservationist
  • Shipping and Receiving Cleark


  • Medical Assistant

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