Highly enthusiastic customer service professional with 10 years client interface experience. ● 10 years' experience using effective Customer Service skills ● 5 years' Shipping, Packing, and Receiving experience ● Ability to eliminate barriers to effectively communicate and service any client ● Highly proficient with Microsoft Word, Excel, Outlook, Sewing, and Machine Operating ● Organized, conscientious and punctual worker Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Core Strengths
Team leadership
Professional demeanor
Organizational planningCase planning
Skilled multi-tasker
Experience working with disabled persons
Detail oriented
Microsoft Word, Excel, PowerPoint
Exceptional problem solver
Passion for social work
Natural leader
Customer service-oriented
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders. Reduced processing time by 15%.
Drew lines between reference points to produce outlines of graded patterns. Created new fabric and finish, print and pattern and trim and expression standards for multiple brands. Constructed and styled garments by hand and using sewing machines. Followed alterations report, repair tags and marks on garments.
Machine Operating/ Packing, 05/2014 - 10/2014 Family & Children Services – Battle Creek, MI, Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies. Assembled components with hand and power tools. Set up and operated greasing equipment to grease components, sub-assemblies or assemblies. Performed and submitted first piece for inspection. Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness. Certified and skilled forklift operator.
IMS/Grocery Associate, 10/2012 - 01/2014 National Express Corporation – Ankeny, IA, Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Worked under strict deadlines and responded to service requests and emergency call-outs.
CNA- Home Health Aide- MedTech, 03/2008 - 2013 Ageless Placements – City, STATE, Recorded patients' medical history, vital statistics and test results in medical records. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Assisted patients with healing and recovery after surgery.
Family Support Worker, 11/2007 - 08/2008 Healthy Families Plus – City, STATE, Organized activities that developed children’s physical, emotional and social growth. Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems. Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload. Referred clients to outside social service providers to address psychiatric and personal issues. Completed documentation for all clients attending group sessions.
Teachers aide, 09/2006 - 11/2007 Creative Learning Center – City, STATE, Promoted good behaviors by using the positive reinforcement method. Established a safe play environment for the children. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Supervised children on field trips to local parks, fire stations and zoos.
Reservationist, 2005 - 10/2006 Super Shuttle – City, STATE, Confirmed that appropriate changes were made to resolve customers' problems. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Fielded an average of 300 customer service calls per day.
Shipping and Receiving Cleark, 08/2004 - 01/2005 United Parcel Service – City, STATE, Processed customs duties and fees quickly to release international shipments. Negotiated bulk shipping discounts with contracted carriers. Evaluated operational records and made scheduling adjustments to maximize efficiency. Unloaded, picked, staged and loaded products for shipping. Selected products for specific routes according to pick sheets. Maintained accurate stock records and schedules.
Educational Background
: Social work, Expected in - Saint Petersburg College - Saint Petersburg, FL GPA: Current SPC student
: , Expected in 2014 - Quality Health Care Training Academy - Saint Petersburg, FL GPA: Home Health Aide General
Medical Assistant: Medical Assistant, Expected in 2003 - Concorde Career Institute - Tampa, FL GPA:
Certifications
AHA Healthcare Provider CPR Certification, CNA, Home Health Aide, Medical Assistant, First Aide
Skills
Multi-tasking, Careful and active listener, Professional and friendly, Home Health Aide, Cna, Ims, Ordering, Staffing, Shipping, Cashier, Clerk, Shipping And Receiving, Access, Accounting, Arrangements, Bills Of Lading, Customer Service, Excel, Hand Tools, Inventory, Invoices, Microsoft Word, Outlook, Packing, Punctual, Receptionist, Retail Sales, Word, Associate, Medical Assistant
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
