Highly innovative and energetic healthcare management professional with over ten years experience in the
medical/dental field , six of which in management. Expertise includes, but not limited to, practice management, HR, and staff
training/development. Excellent organizational, time management, and team leadership skills. I am a strong planner
and problem solver who is able to work as a team and independently to exceed expectations. I am a very business
minded individual who is eager to help your business maximize productivity, maintain overall office synergy, and
assist in helping your business operate not only for the business but the community as well. I am looking to build a
long-term career in the healthcare industry as well as gain opportunity for both personal and professional
Education and Training
Associate of Applied Science: Healthcare Administration2008Columbia Basin College Pasco, WA, United States
Bachelor of Science: Healthcare Administration and Business Management2012University of Phoenix United States
Experience in operations/staff/business management, process improvement, AR/AP, HR, coding, billing, insurance, collections, and medical/dental terminology. Proficient in MS office; Word, Excel, PowerPoint, Outlook. Quick learner, highly dependable, and BLS for Healthcare Certified.
SE Washington Chapter President11/2017 to CurrentAADOMRichland, WADeveloped SE Washington AADOM Chapter for national non-profit organization to enhance growth and knowledge among dental practice managers within the region. Conduct monthly meetings, schedule guest speakers/meeting locations, and maintain monthly chapter dues. Oversee VP, treasury team, and supporting personnel.
Operations/Practice Manager10/2014 to CurrentCadwell Dental/Westcliffe Family DentalRichland, WA
Billing, claims, payroll, AP/AR. Manage the daily activities of both front office and clinical team.
Introduced, negotiated, and implemented new projects to expand scope of engagement for Silent Sleep Centers.
Skillfully managed all aspects of practice operations for million dollar healthcare company including
operations, advanced training/cross-training, continued education, inventory, etc; Conducted weekly/monthly in-services and staff meetings to educate staff and facilitate good communication.
Led the planning and achievement of goals and objectives consistent with the practice mission and
Set high standards of performance, policies, and procedures. Led marketing program for 5 of the network offices.
Practice Manager/Administrator05/2014 to 10/2014Shannon Dental Health CenterKennewick, WA
Managed, scheduled, coordinated day-to-day operations and activities for fifteen-person team in busy private
Monitored achievement of daily/monthly/yearly goals and other key performance indicators.
Reviewed, tracked, and maintained daily production and monthly summaries/reports.
Lead daily huddle and monthly staff
meetings to skillfully develop practice goals, objectives, standards of performance, policies and procedures.
OSHA Committee team member lead.
Negotiated fees with insurance companies and processed insurance claims.
Focus on maximizing practice revenue and higher level of patient care.
Increased overall production/collections in the first three months.
Oversaw billing, payroll, AP, and AR and verified that proper procedures were followed.
Clinic Manager05/2009 to 05/2014Dental WestPasco, WA
Managed and assisted in all pre-op /post-op, restorative, surgical, lab, and diagnostic treatment cases.
Launched conversion to paperless charting.
Product maintenance and ordering; Decreased monthly supply budget by 30% in first 6 months.
Monitored/maintained Infection Control and Critical Incidents, Risk Management, and Quality Improvement plans.
Led, designed, and implemented training programs and initiatives which contributed to increase in productivity.
Encouraged creative thinking, problem solving, and empowerment as part of the practice management group to
improve morale and team work.
Skillfully managed facility operations and staff including training, scheduling, and development.
Registered Dental Assistant10/2007 to 05/2009Shannon Dental Health Center Kennewick, WA
Effective collaboration of treatment with patient/doctor/hygienist/front desk.
Established and maintained patient scheduling procedures to maximize monthly productivity.
Increased the intake of daily patient payments within the first three months of taking over scheduling.
Multi-phone lines, scheduling, computer system software implementation, insurance claims, reports.
Closely collaborated with management team to make necessary improvements and satisfy patient needs.
Patient Registration Representative08/2005 to 01/2012Kennewick General HospitalKennewick, WA
Complete data entry per patient for high volume hospital, multi-line phones, coding, scheduling, payments,
direct communication with directors, doctors, nurses, and patients
Launched new Paragon system and implemented new office procedures/protocols.
98% average accuracy level
on QA reports.
Communicated effectively with multiple departments to plan meetings and maintain business
Volunteered at many non-profit programs and developed and coached first recreational KGH softball team through
the City of Kennewick for 7 years.
Provided timely, courteous and knowledgeable response to information requests.
Earned excellent marks on
performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability
to learn and master new concepts; positive work ethic; and commitment to providing quality customer service.
Focused on growing patient registration team in delivering care services that promoted optimal resident health.
Hygiene Assistant07/2004 to 08/2005West Richland Family DentalWest Richland, WA
Assist doctor/hygienist in day-to-day functions.
Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
Educated patients about proper oral hygiene and plaque control procedures.
Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
Successfully completed OSHA, ADA and H IPAA compliance trainings.
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Companies Worked For:
Cadwell Dental/Westcliffe Family Dental
Shannon Dental Health Center
Kennewick General Hospital
West Richland Family Dental
Columbia Basin College
University of Phoenix
Job Titles Held:
SE Washington Chapter President
Registered Dental Assistant
Patient Registration Representative
Associate of Applied Science : Healthcare Administration 2008 Bachelor of Science : Healthcare Administration and Business Management 2012
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