Dedicated Administrative professional with proven skills in managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.
Multi-talented Lead Phlebotomy consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Relationship building and management
Forecast Preparation
Business Development and Planning
Strategic Selling
Customer Relations
Systems and software programs
Contract Negotiation
Account servicing
Customer Presentations
Product and Service Sales
Research and Analysis
Customer rapport
New business opportunities
Lead Generation
Education
GB Catholic High SchoolFreeport, FL, Expected in – –High School Diploma: - GPA:
NCH Community HospitalNaples, FL, Expected in – –:Phlebotomy - GPA:
Certifications
First Aid/CPR Certified
Microsoft Certified Systems(MCSE)
Certified Phlebotomy
Work History
Aspen Valley Hospital - Screening Coordinator Boulder, CO, 05/2014 - Current
Followed safety procedures for personal protection and client well-being.
Accurately calculated customer BMI and body composition using height and weight measurements.
Performed EKG tests on clients based on health status and medical history.
Processed reports, including patient care records, legibly, accurately and promptly.
Collected cholesterol and glucose results by performing client finger sticks and tests.
Interviewed customers to record medical history and lifestyle information.
Observed and reported customer conditions and health incidents for comprehensive screening.
Checked and documented vitals such as blood pressure, height and weight.
Collected blood and urine samples from clients following safety and biohazard handling procedures.
Maintained professionalism when communicating with client and answering questions.
Packaged and shipped samples to laboratory for processing.
Administered tests and medication to stabilize patients in field or in transit.
Communicated with lucid patients to gather incident and medical history information.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Trained EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Increased customer satisfaction by resolving difficult blood draws issues.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Blue Prism - Account Executive Atlanta, GA, 02/2000 - 05/2025
Troubleshooting between clients and support team to resolve issues quickly and effectively.
Increased sales by 5% with execution of full sales cycle processing from initial lead processing through conversion and closing.
Met and exceeded service level goals by identifying and achieving standards and expectations.
Reached average of 95% of sales goals each year.
Stayed up-to-date on changing industry and product standards and trends related to customer accounts.
Upsold special packages while preparing quotes for potential clients, consistently maintaining accuracy.
Prepared forecasts and mapped resources to most valuable opportunities.
Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
Developed and monitored account management processes, such as management inspections, reward and recognition and quality improvement.
Towne Park Ltd. - Lead Phlebotomy Technician Zion, IL, 11/2009 - 08/2013
Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
Interviewed and hired phlebotomists and office personnel for Lab Corp.
Correlated and interpreted data based on complex factors, including technical, instrumental and physiological conditions, affecting test results.
Developed and implemented training processes to achieve high quality of care for all patients.
Obtained blood specimens by performing venipunctures and finger sticks 40 times per day.
Accurately labeled vacutainer tubes with patient name, date and time of collection.
Assembled tourniquets, needles and blood collection devices to prepare work trays.
Handled insurance verification tasks, and validate patient insurance information.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
Collected fluid or tissue samples by using appropriate collection procedures, including blood type collection procedures.
Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Logged patient information and recorded results into system.
Physicians Regional Medical Center - Paramedical Examiner City, STATE, 07/2006 - 10/2009
Followed safety procedures for personal protection and client well-being.Cli
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Interviewed individuals and families to assess needs and provide informational resources.
Worked to improve and enhance patient lives through effective and compassionate care.
Collaborated with community program leaders and advocates to make resources accessible to those in need.
Increased customer satisfaction by resolving social security disability issues.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
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