Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Safety standards and protocols
  • Activity planning
  • Relationship building
  • Staff leadership
Work History
04/2019 to Current
SCL/Respite Care Provider Center For Health Care Services San Antonio, TX,
  • Helped clients maintain optimal health by overseeing medication administration
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
  • Provided clear instruction to activity and program participants to ensure fun and safety
08/2017 to Current
Direct Care Specialist La Madeleine, Inc. Alexandria, VA,
  • Evaluated client progress toward established annual and quarterly goals
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing
  • Analyzed overall client performance and recommended the reassessment of specific plan goals
  • Kept clients engaged in social networks and communities
  • Helped with home management tasks such as preparing meals, grocery shopping, and cleaning
  • Built and deepened partnerships with healthcare administrators, medical directors and nursing supervisors
  • Provided direct care for 15 clients per week
  • Helped clients adapt to altered lifestyles while providing therapeutic environments for clients and families
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Determined and recommended methods to address improvement opportunities
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Received incoming calls and messages and addressed or triaged phone requests
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
  • Planned, prepared and served meals and snacks according to prescribed diets
  • Maintained appropriate filing of personal and professional documentation
  • Remained alert to problems or health issues of clients and competently responded
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
  • Helped clients maintain optimal health by overseeing medication administration
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
  • Helped clients manage money, pay bills and shop for groceries or personal items
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition
  • Entrusted to handle confidential and sensitive situations in professional matter
  • Laundered items, changed sheets and made bed to keep patients' room clean
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
  • Determined specific needs and provided most appropriate level of services to ensure well-being
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
  • Supported safety of all individuals with disciplined enforcement of consistent policies
  • Coordinated and took the lead on weekend respite services. Trained and informed new employees as well as delegated tasks to improve the programs productivity and success
  • Received certified training in Seizure, First Aid, CPR, Medication administration as well as G-tube Feedings
  • Enhanced activity strategies to help users of different ability levels engage in activities
  • Transported and escorted program participants to and from activities and on field trips
  • Trained staff members on conducting events and following safety procedures
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to clients
01/2017 to 08/2017
Cashier Fleet Farm City, STATE,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Checked prices for customers and processed items sold by scanning barcodes
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Educated customers on promotions to enhance sales
  • Assisted customers by answering questions and fulfilling requests
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Reviewed weekly sales circulars and monitored price changes
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Answered questions about store policies and concerns to support positive customer experiences
05/2015 to 01/2017
Contract Commercial Cleaning Apex Property Services LLC City, STATE,
  • Used time management and efficient cleaning methods to meet deadlines
  • Emptied trashcans and transported waste to collection areas
  • Worked alongside other cleaners to complete sizable jobs in corporate office buildings
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs
  • Delivered quality customer service to address urgent needs and cleaning requests
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures
  • Cleaned desks, office equipment, walls, files, ledges and countertops by dusting surfaces
  • Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests
  • Dusted all furniture and fixtures thoroughly and carefully
  • Wiped down tabletops, chairs and condiment containers
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash
  • Established and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows and dusting
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
  • Maintained optimal supply levels to meet daily and special cleaning needs
Education
Expected in 12/2016
High School Diploma:
Penn Foster - Scranton, PA,
GPA:

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resume Strength

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Resume Overview

School Attended

  • Penn Foster

Job Titles Held:

  • SCL/Respite Care Provider
  • Direct Care Specialist
  • Cashier
  • Contract Commercial Cleaning

Degrees

  • High School Diploma

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