Scl Respite Care Provider Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking and reliable Customer Service Representative with strong ability in Multi Tasking and offering strong customer service abilities. Offering politeness and customer needs and concerns are at the top of my priorities.Highly organized, proactive and punctual with team-oriented mentality and do very well with defusing and resolving customers concerns as well.

  • Teambuilding
  • Communication
  • Customer service
  • Problem resolution
  • Supervision
  • Flexible
  • Multitasking
  • Reliable and trustworthy
  • Troubleshooting
  • Friendly, positive attitude
  • Decision-making
SCL/Respite Care Provider, 02/2018 to 04/2021
Vail Resorts Jackson, NH,
  • Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Provided primary resident care and assistance with daily living activities.
  • Scheduled and accompanied clients to medical appointments.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled all delegated tasks, including ROM and OT and PT.
  • Maintained updated medication knowledge through administering oral and through a feeding tube.
SCL CARE PROVIDER, 05/2017 to 10/2020
DANIELLE MURPHY/Veridian Fiscal Solutions City, STATE,
  • Prepared healthy meals for to meet unique nutrition needs.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Modified settings to adjust for dynamic mental and physical requirements.
  • Maintained safety by eliminating hazards and correcting issues.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Worked with supervisory medical staff to review cases and improve care.
  • Assisted with meal planning to meet nutritional plans.
  • Supported total well-being by planning social and physical activities.
  • Transported patients to and from medical, dental and personal care appointments.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Reported concerns to supervisory Case Manager to maintain optimal care for all client needs.
  • Laundered clothing and bedding and changed linens 2 times per week to prevent spread of infection.
  • Arrange medication and reminded patients to take each according to correct schedule.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Cashier Assistant, 10/2013 to 05/2018
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Handled merchandising and restocking needs for [Number] checkout lanes.
  • Increased customer satisfaction with assistance for any request or question.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Received payments for [Product or Service] and issued receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
Order Taker/ Customer Service Representative/Monitor, 10/2001 to 02/2012
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Determined accurate prices per orders, consistently searching for deals and best prices for customers.
  • Achieved high quality marks on quality assurance evaluations through monitoring employee Inbound phone calls.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Assisted 100's of customers each day with Catalog ordering questions.
  • Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectation.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and Customer Service information.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Worked with Billing and floor Leads to develop customer service improvement initiatives.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Education and Training
High School Diploma: , Expected in 06/1989
Clinton High School - Clinton, IA

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Resume Strength

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Resume Overview

School Attended
  • Clinton High School
Job Titles Held:
  • SCL/Respite Care Provider
  • Cashier Assistant
  • Order Taker/ Customer Service Representative/Monitor
  • High School Diploma

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