School Technology Specialist Resume Example
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SCHOOL TECHNOLOGY SPECIALIST
Professional Summary
Knowledgeable Application Engineer evaluates and integrates software throughout sales cycle to drive meaningful solutions and increase sales. Collaborates with developer team, project managers and salespeople to implement application designs supporting customer needs and technical challenges. Offers product training, testing and continuous improvement for cost-effectiveness and market leadership.
Skills
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Work History
Software Engineer, 02/2016 to 09/2020
Syllable – San Francisco , CA
Syllable – San Francisco , CA
- Conducted regression testing, analyzed results and submitted observations to development team.
- Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing.
- Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
- Reviewed project specifications and designed technology solutions that met or exceeded client expectations.
- Analyzed business process flows.
School Technology Specialist, 07/2011 to 08/2020
Magen David Yeshivah – Brooklyn , NY
Magen David Yeshivah – Brooklyn , NY
- Provided assistance to school faculty and staff.
- Assisted in troubleshooting programs such as Infinite Campus, Canvas, Google applications, Microsoft 7 and 10 applications.
- Maintained inventory of technology.
- Collected and analyzed student data.
- Installed hardware and software.
- Updated software, student records, and information, Troubleshoot computers, printers, Active Boards, Coordinate Student of the Month program.
- Install, configure and upgrade computer hardware, peripherals and software.
- Provide technology assistance to staff and students for support of student centered learning, provided on-site technical assistance to all personnel.
- Installed, repair, update and upgrade all computers, I Pads, Chrome devices, printers and projectors.
- Troubleshoot all software used by staff and students, performed physical movement of computer hardware as required.
- Analyzed business process flows.
- Defined test scenarios and automation scripts that support solution.
- Supported the project team during requirement management activities by reviewing test scenarios.
- Adhered to change management procedures.
- Worked with systems analyst and the project team during the analysis phase.
Call Center Supervisor, 01/2004 to 08/2020
Colorado Springs Utilities – Colorado Springs , CO
Colorado Springs Utilities – Colorado Springs , CO
- Monitored daily operations of call center.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Trained team members on performance metrics and consumer behavior identification.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Evaluated employees' job performance and recommended appropriate personnel action.
- Developed work schedules and assigned duties to direct reports.
- Participated in meetings and recommended changes to policies and procedures.
- Provided support and identified training needs and developments.
Teacher (Content Leader), 01/2015 to 12/2018
Veterans Memorial Middle School – City , STATE
Veterans Memorial Middle School – City , STATE
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Teamed with other faculty members and parents to outline IEPs for gifted, talented and special education students, addressing diverse teaching approaches for special learning requirements.
- Created language arts lesson plans for students to meet learning needs, adhere to curriculum standards and build interest in learning.
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Launched focused writing program for students enrolled in AP courses to teach advanced composition in preparation for college composition classes.
Teacher (Content Leader), 01/2013 to 02/2015
Veterans Memorial Middle School – City , STATE
Veterans Memorial Middle School – City , STATE
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Teamed with other faculty members and parents to outline IEPs for gifted, talented and special education students, addressing diverse teaching approaches for special learning requirements.
- Created language arts lesson plans for students to meet learning needs, adhere to curriculum standards and build interest in learning.
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Launched focused writing program for students enrolled in AP courses to teach advanced composition in preparation for college composition classes.
Education
Master of Science: Computer ScienceNova Southeastern University
Bachelor of Science: EducationMercer University
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Resume Overview
School Attended
- Nova Southeastern University
- Mercer University
Job Titles Held:
- Software Engineer
- School Technology Specialist
- Call Center Supervisor
- Teacher (Content Leader)
Degrees
- Master of Science : Computer Science
Bachelor of Science : Education
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