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School Programs Administration Assistant Resume Example

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SCHOOL PROGRAMS ADMINISTRATION ASSISTANT
Professional Summary

Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.

Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of designated postion and training in people skills. Motivated to learn, grow and excel in the Coles enviroment.

Skills
  • Cash Handling
  • Stocking and replenishing
  • Point of sale knowledge
  • Organization
  • Communications
  • Payment processing
  • Communication skills
  • Customer service
  • First Aid/CPR
  • Problem resolution
Work History
School Programs Administration Assistant, 08/2019 to Current
Company Name – City, State
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Received and routed business correspondence to correct departments and staff members.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Triaged incoming calls on 5 line phone system and directed to departments based on customer needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Collected, sorted, distributed and sent mail and packages.
  • Received up to 100 in-bound calls and initiated 10-15 out-bound daily calls to introduce customers to products and services offered.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Operated multi-line telephone system to independently handle over 50 calls each day.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Sorted, received and distributed mail correspondence between departments and personnel.
Console Operator, 12/2017 to Current
Company Name – City, State
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Completed sales in excess of $25,000 with near-zero error rate using POS system.
  • Trained as console operator and store support and provided back-up coverage to provide customers with optimal support.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Assisted customers by answering questions and fulfilling requests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Served needs of more than 300 customers in busy environment.
  • Helped over 300 customers every day by processing payments, monitoring reward accounts and resolving service concerns.
Dairy Assistant /Checkout Operator, 12/2013 to 01/2018
Company Name – City, State
  • Requested official identification for tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Served needs of more than 250 customers in busy environment.
  • Helped customers locate appropriate store locations of products, answered questions about products and provided solutions for various issues.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Trained as checkout assistant and provided back-up coverage to provide customers with optimal support.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Worked closely with checkout service manager to solve problems and handle customer concerns.
  • Learned dairy night fill and check out positions and provided backup at key times at check outs when store was busy.
Education
High School Diploma: 12/1980
Kooweerup High School - City
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Resume Overview

School Attended

  • Kooweerup High School

Job Titles Held:

  • School Programs Administration Assistant
  • Console Operator
  • Dairy Assistant /Checkout Operator

Degrees

  • High School Diploma : 12/1980

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