School Age Lead Teacher Resume Example
Dedicated Teacher with proven experience providing instruction, guidance and counseling across diverse learning platforms. Possess strong track record of improving test scores and providing diverse student bases with high-impact lessons. Skilled team player adept at working with all levels of faculty, administrators and parents to resolve problems and conflicts professionally.
Attentive and adaptable Teacher skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and motivated to encourage student growth through carefully monitored academic progress.
Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
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- Maintained quiet, safe classroom to enable students to learn in conducive environment.
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
- Established and enforced rules for behavior and procedures for maintaining order among class of 15-30 students.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Closely monitored and recorded student progress to create detailed learning plans for struggling students.
- Set and communicated ground rules for classroom based on respect and personal responsibility.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
- Created and implemented developmentally appropriate curriculum addressing all learning styles.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Made house calls and held one-on-one progress report sessions with parents after working hours.
- Familiarized parents with center's policies, regulations, fees and curriculum.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Processed customer account changes.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Helped customers find specific products, answered questions and offered advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Read weekly sales inserts and monitored price changes.
- Resolved issues with cash registers, card scanners and printers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Inspected items for damage and obtained replacements for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Earned reputation for good attendance and hard work.
- Delegated daily tasks to team members to optimize team productivity.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Created training manuals targeted at resolving simple and difficult customer issues.
- Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Operated all kitchen equipment safely to avoid injuries.
- Complied with company service standards, including inventory and cash control procedures.
- Cleaned work areas, equipment and utensils.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
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Resume Overview
School Attended
- Nikola Tesla Education Opportunity Center
- TeachStone
Job Titles Held:
- School Age Lead Teacher
- Call Center Representative
- Cosmetic Cashier
- Team Leader
Degrees
- High School Diploma
CDA in
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