scheduling coordinator hygiene coordinator resume example with 1+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Detail-oriented and knowledgeable clinical coordinator skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Enthusiastic candidate accustomed to working in fast-paced environments with decisive problem-solving aptitude and adaptable to remain calm in stressful situations. Offering excellent customer service and interpersonal skills with unique background for improved collaboration to accomplish objectives and achieve goals.
Skills
Customer relationship building & management
Verbal & written communication
Training & mentoring
Critical thinking
Adaptability
Product & service sales
Account management
Schedule organization
Resourceful
Business development & planning
Education
West Virginia UniversityMorgantown, WVExpected in 2017 ā ā:Psychology - GPA:
Relevant Coursework Completed: Nonverbal Communication & Social Psychology
Additional Pertinent Coursework Completed: Survey of Marketing, Accounting, Economics, & Business Law
West Virginia UniversityMorgantown, WVExpected in 2013 ā ā:Clinical Exercise Physiology - GPA:
Relevant Graduate-Level Coursework Completed: Lab Techniques and Methods 2, Exercise Physiology 2, Applied Pharmacology, Research Design and Methods & Advanced Clinical Exercise Physiology.
West Virginia UniversityMorgantown, WVExpected in 2011 ā āBachelor of Science:Exercise Physiology - GPA:
Graduated Cum Laude
Member of Golden Key International Honour Society
Work History
Elite Smiles Of Pflugerville - Membership Director/Sales Counselor City, STATE, 04/2022 - 06/2022
Built relationships with customers and community to establish long-term business growth.
Generated revenue for club via membership sales.
Promoted health and wellness via physical education, fitness and nutrition.
Established leads through external marketing in South Austin, Cedar Park and surrounding around for prospective clientele.
Provided tours for prospective members and encouraged creative approach for functional fitness.
Leveraged sales strategies to provide prospective clients with optimal customer service.
Effectively communicated with leads and followed up to convert leads successfully.
Elite Smiles Of Pflugerville - Scheduling Coordinator/Hygiene Coordinator City, STATE, 12/2020 - 08/2021
Restructured hygiene production schedules to factor in changing conditions such as increased patient growth and revised operational guidelines.
Analyzed existing systems and databases and recommended enhancements to solve business needs.
Installed and configured software applications and tested solutions for functionality
Collaborated with third-party product vendors to convert practice management software and led as primary point-of-contact on project for office staff.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Handled 20+ calls per day to address customer inquiries and concerns.
Managed use of various types of databases and configured, installed and upgraded new ones.
Educated staff on organizational mission and goals to help employees achieve success.
Boosted customer experiences by delivering superior customer service, issue resolution and reporting service quality.
Elite Smiles Of Pflugerville - Scheduling Coordinator/Office Administrator City, STATE, 04/2020 - 11/2020
Developed and implemented scheduling policies.
Realigned production schedules to factor in changing conditions such as board mandated requirements and guidelines.
Scheduled procedures, surgeries and doctor appointments for average of 10+ patients per day.
Resolved computer and system networking problems to maintain user productivity
Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels
Maintained documentation and resources regarding problem resolution for reference in future instances
Maintained payroll information by calculating, collecting and entering data.
Processed insurance eligibility and benefits verification and authorization requests.
Upsold additional products and services after identifying customer needs.
Built relationships with clients through active listening and patient communication talents to provide excellent service.
Prepared insurance claims for submission to clearinghouses or insurance companies.
Posted payments to accounts and maintained records.
Elite Smiles Of Pflugerville - Office Coordinator/Clinical Administrator City, STATE, 01/2020 - 03/2020
Assembled charts for new patients, confirming inclusion of all requested medical history and diagnostic information.
Oversaw technical, operational, clerical and customer service support activities
Verified and reconciled service charges with insurance companies and payment providers.
Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
Verified and maintained proper documents and records for sterilization.
Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
Implemented dental supply inventory system to determine inventory levels and supply ordering system for routine placing and expediting orders for supplies.
Implemented metrics-oriented dental supply budget and decreased supply expenses by over 12%
Led cost reduction efforts for dental supplies, dental lab expenses and digitizing paper forms.
Managed payroll for 5-person office including maintaining information by calculating, collecting and entering data.
Developed budgets, appointment scheduling production goals, employee and event itineraries and accounts to improve productivity initiatives.
Collaborated with former Director of Operations and Chief Executive Officer to develop and implement recommendations for service improvement.
Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Implemented and enhanced office staff-patient relations strategies to improve interactions and reduce complaints.
Company Name - Card Services Agent/Deposit Services Representative City, State, 03/2014 - 02/2015
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report.
Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
Processed account maintenance requests and checked for alignment with bank policy.
Handled various accounting transactions.
Calculated fees due, interest and change for customer transactions.
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