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Scheduling Coordinator and Registrar Resume Example

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SCHEDULING COORDINATOR AND REGISTRAR
Professional Summary

Medical Office professional with communication skills and personable demeanor demonstrated across 10 years in client and patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in radiology scheduling, HIPAA compliance, records management and industry software applications.

Skills
  • Customer service and support
  • Medical terminology and HIPAA
  • Excellent communication skills
  • Telephone etiquette
  • Team leadership
  • Issue resolution
  • Scheduling proficiency
  • Proficient written and verbal skills
  • Performance improvement
  • Ability to prioritize
Work History
Scheduling Coordinator and Registrar, 02/2019 to Current
Lower Keys Medical Center – Key West, FL
  • Manage all mammography and breast related imaging schedules
  • Coordinate multiple modality schedules to accommodate physician orders for patients
  • Prepare all admissions paperwork in accordance with HIPAA guidelines
  • Register/discharge patients, collecting co-pays
  • Request prior images and reports from other facilities for Continuation of Care Comparisons
  • Obtain proper release signatures in order to send patient information to other requesting providers
  • Verify eligibility and benefits with insurance carriers. Obtained any authorizations required
  • Provide patients with estimates of patient responsibility based on their insurance plan benefits
  • Answer multi-line phone system and managed walk-in scheduling and patient questions
HR Generalist, 06/2018 to 02/2019
Lower Keys Medical Center – Key West, FL
  • Implemented and conducted orientation procedures for all new hires each month
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies
  • Completed all on-boarding and data entry into HR software systems: Kronos, UltiPro, E-verify, AHCA/DFS, state and federal background screenings
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Conducted employment verifications and investigations
  • Participated in progressive disciplinary processes
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments
  • Developed and launched highly successful Employee Engagement committee
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards
  • Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization
Scheduling Specialist, 02/2017 to 06/2018
Lower Keys Medical Center – Key West, FL
  • Answered multi-line phone system for medical facility, scheduling all Radiology appointments and handling patient inquiries
  • Called patients to schedule appointments, consistently double-checking information and availability
  • Procured physician orders and verified whether or not pre-authorization is required
  • Advised patients of any preparations necessary for scheduled testing
  • Coordinated with multiple modalities to schedule and accommodate orders given by physicians
  • Conducted ExclusionCheck verifications for any provider issuing orders who do not have privileges at facility
  • Pre-registered all patients, verifying eligibility and benefits under their insurance policy
  • Provided patients with estimate of patient responsibility due on date of service. Collected at time of pre-registration if possible
  • Followed up on authorizations required prior to date of service to ensure services will be paid
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses
Director of New Accounts Management, 01/2010 to 07/2014
Medac, Inc. – North Augusta, SC
  • Directed large-scale development and implementation of new client billing transitions for national anesthesia billing company
  • Managed project elements for multiple initiatives from initial planning to project rollouts for over 200 new clients
  • Developed project plans identifying key issues, approaches and work flow processes to be implemented
  • Resolved implementation and operation issues throughout transition period. Escalated issues to Executive Management if necessary
  • Recruited, interviewed, hired and trained on-site satellite employees to perform daily reconciliation of EMR information for transmission to home office
  • Procured and outfitted office space, within client hospitals, or in close proximity to hospital, for satellite staffing
  • Monitored departmental responsibilities to identify potential risks and implement mitigation actions to protect transition process from unforeseen delays and costs
  • Gathered and defined EMR requirements to develop clear specifications for creating complete and compliant data capture
  • Coordinated with Compliance VP, client and hospital executives, and lead physicians to implement use of updated data fields in EMR
  • Met with project team members and Executive Management to provide detailed project reports and milestone updates
Provider Enrollment Manager, 04/2005 to 01/2010
Medac, Inc. – North Augusta, SC
  • Implemented processes to streamline enrollment process for client groups and providers
  • Assisted in selection of software to be used by enrollment department
  • Grew and managed team of 16 members to meet demands of robust client acquisitions
  • Instrumental in identifying and correcting enrollment issues, resulting in recovery of 1.8 million in what was thought to be lost reimbursements
  • Coordinated with sales and development team during billing transitions
  • Position evolved into New Accounts Coordinator, then Director of New Accounts Management
Education
High School Diploma: 1986
L.D.F. Community High School - Le Grand, IA
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Resume Overview

Companies Worked For:

  • Lower Keys Medical Center
  • Medac, Inc.

School Attended

  • L.D.F. Community High School

Job Titles Held:

  • Scheduling Coordinator and Registrar
  • HR Generalist
  • Scheduling Specialist
  • Director of New Accounts Management
  • Provider Enrollment Manager

Degrees

  • High School Diploma : 1986

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