Scheduling Coordinator and Registrar Resume Example
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SCHEDULING COORDINATOR AND REGISTRAR
Professional Summary
Medical Office professional with communication skills and personable demeanor demonstrated across 10 years in client and patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in radiology scheduling, HIPAA compliance, records management and industry software applications.
Skills
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Work History
Scheduling Coordinator and Registrar, 02/2019 to Current
Honeywell – Fort Washington , PA
Honeywell – Fort Washington , PA
- Manage all mammography and breast related imaging schedules
- Coordinate multiple modality schedules to accommodate physician orders for patients
- Prepare all admissions paperwork in accordance with HIPAA guidelines
- Register/discharge patients, collecting co-pays
- Request prior images and reports from other facilities for Continuation of Care Comparisons
- Obtain proper release signatures in order to send patient information to other requesting providers
- Verify eligibility and benefits with insurance carriers. Obtained any authorizations required
- Provide patients with estimates of patient responsibility based on their insurance plan benefits
- Answer multi-line phone system and managed walk-in scheduling and patient questions
HR Generalist, 06/2018 to 02/2019
Baylor Scott & White Health – Bellmead , TX
Baylor Scott & White Health – Bellmead , TX
- Implemented and conducted orientation procedures for all new hires each month
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies
- Completed all on-boarding and data entry into HR software systems: Kronos, UltiPro, E-verify, AHCA/DFS, state and federal background screenings
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Conducted employment verifications and investigations
- Participated in progressive disciplinary processes
- Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments
- Developed and launched highly successful Employee Engagement committee
- Interpreted, explained and enforced human resources policies to keep staff in compliance with standards
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization
Scheduling Specialist, 02/2017 to 06/2018
Cayuga Medical Center – Ithaca , NY
Cayuga Medical Center – Ithaca , NY
- Answered multi-line phone system for medical facility, scheduling all Radiology appointments and handling patient inquiries
- Called patients to schedule appointments, consistently double-checking information and availability
- Procured physician orders and verified whether or not pre-authorization is required
- Advised patients of any preparations necessary for scheduled testing
- Coordinated with multiple modalities to schedule and accommodate orders given by physicians
- Conducted ExclusionCheck verifications for any provider issuing orders who do not have privileges at facility
- Pre-registered all patients, verifying eligibility and benefits under their insurance policy
- Provided patients with estimate of patient responsibility due on date of service. Collected at time of pre-registration if possible
- Followed up on authorizations required prior to date of service to ensure services will be paid
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses
Director of New Accounts Management, 01/2010 to 07/2014
Medac, Inc. – City , STATE
Medac, Inc. – City , STATE
- Directed large-scale development and implementation of new client billing transitions for national anesthesia billing company
- Managed project elements for multiple initiatives from initial planning to project rollouts for over 200 new clients
- Developed project plans identifying key issues, approaches and work flow processes to be implemented
- Resolved implementation and operation issues throughout transition period. Escalated issues to Executive Management if necessary
- Recruited, interviewed, hired and trained on-site satellite employees to perform daily reconciliation of EMR information for transmission to home office
- Procured and outfitted office space, within client hospitals, or in close proximity to hospital, for satellite staffing
- Monitored departmental responsibilities to identify potential risks and implement mitigation actions to protect transition process from unforeseen delays and costs
- Gathered and defined EMR requirements to develop clear specifications for creating complete and compliant data capture
- Coordinated with Compliance VP, client and hospital executives, and lead physicians to implement use of updated data fields in EMR
- Met with project team members and Executive Management to provide detailed project reports and milestone updates
Provider Enrollment Manager, 04/2005 to 01/2010
Medac, Inc. – City , STATE
Medac, Inc. – City , STATE
- Implemented processes to streamline enrollment process for client groups and providers
- Assisted in selection of software to be used by enrollment department
- Grew and managed team of 16 members to meet demands of robust client acquisitions
- Instrumental in identifying and correcting enrollment issues, resulting in recovery of 1.8 million in what was thought to be lost reimbursements
- Coordinated with sales and development team during billing transitions
- Position evolved into New Accounts Coordinator, then Director of New Accounts Management
Education
High School Diploma: 1986
L.D.F. Community High School - City
L.D.F. Community High School - City
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Resume Overview
School Attended
- L.D.F. Community High School
Job Titles Held:
- Scheduling Coordinator and Registrar
- HR Generalist
- Scheduling Specialist
- Director of New Accounts Management
- Provider Enrollment Manager
Degrees
- High School Diploma : 1986
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