I received my Master's degree in Public Administration with a specialization in Human Resource Management.I am seeking to venture into a career that allows me to utilize all the skills that I have learned throughout my professional and educational endeavors. If given the opportunity I am capable of providing the extraordinary interpersonal/communication skills, leadership, sales and customer service skills etc. Being a detail-oriented professional, I excel under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes. I have the knowledge, creative input and innovations that would be a great asset to any company. I have over 5 years of professional work experience. Learning new concepts are very easy as well as adapting to new environments.
Onboarding *Employee Relations/Recruiting
Form I-9 *Payroll Software (SAP/HRIS/Kronos)
E-Verify *Proficient with MS Office Suite/Word Processing
Coordinating Video and Audio Conference Calls
Research Methods/ Policy Analysis
Nonprofit Management/ Community Development *Organization Theory
*Conflict Management & Problem Solving
JSA HealthCare Corporation REMOTEHouston, TexasScheduler/ Training Coordinator10/2016 to 08/2017
Communicate with doctors, facilities and nurses to keep updated of necessary changes
Obtain all collateral prior to scheduling patients for consults
Answer phone calls from dedicated scheduling line and book appointments for consultations, surgeries and follow-up visits
Upload patient demographics in EMR Coordinate schedules with doctors, nurses and other healthcare professionals
Ensure compliance with all policies and procedures Work in emergency appointments and resolve scheduling conflicts
Provide shift briefings for doctors
Design and develop training programs
Build rapport with trainees and encourage them to ask for assistance if needed
Onboard new hires and train on policies and procedure
Design, prepare and order educational aids and materials
Maintain updated curriculum database and training records
Map out training plans for individual employees.
Have Haven, IncHouston, TexasCase Manager Supervisor /HR Assistant08/2016 to 03/2017
Admit new clients by reviewing records, applications and conducting orientations.
Onboard new staff & conduct new staff orientation
Collecting employment and tax information
Hold employee focus group sessions
Ensuring background and reference checks are completed
Preparing new employee & client files
Performing file audits to ensure that all required employee documentation is collected and maintained
Responsible for improved treatment results by evaluating, and re-designing processes; rewriting policies
Develop and implement action plans to optimize employee satisfaction
Successfully maintain clients records by reviewing case notes; logging events and progress.
Schedule examinations by coordinating appointments.
Provide payroll information by collecting time and attendance records.
Provide secretarial support.
Franklin County Public SchoolsFrankfort, KentuckyAssociate Teacher01/2016 to 06/2016
Instructed classes of up to 30 students, between approximately 15 schools.
Learn, analyze, and implement predetermined instructional plans prepared by the teacher.
Successfully implementing the best practices of instructional technique and media.
Norfolk SouthernChicago, IllinoisHuman Resource Intern05/2014 to 01/2016
Responsible for creating spreadsheets/documenting meeting minutes
Assist with expense reports, reviewing monthly company card statements/payroll (SAP) for 90 employees
Proofread documents; analyze memos, submissions and reports/determine their significance for distribution
Assist with new hire on-boarding process
Composed and typed correspondence and agendas using Microsoft Office Suite Responsible for telephone inquiries/ ordering office supplies
Xerox Lexington, KentuckyCustomer Care Representative06/2013 to 05/2014
Successfully maintained 8-11 different incoming calling queues/ resolved escalated customer complaints Cold calling/Data entry for Accounts Receivable/Payable via Avaya IP Technologies Verified customer accounts and conferred with approximately 175 customers by telephone daily Routinely reviewed open orders via Sharepoint /ensure delivery expectations are being met Provided information about the products/ services, entered orders, cancelled accounts, process payments.
Kentucky State UniversityFrankfort, KentuckyOffice Coordinator08/2008 to 05/2013
Responsible for general office duties /maintenance of office machines
Answered approximately 50-100 general telephone calls, direct calls, emails, and delivered messages
Handle set up of computer/laptop and projector for presentations; Arranged meeting areas
Primary communicator with visitors, employees, and office guest
Assist in planning campus student events; spearheaded special project.
Education and Training
Masters of Public Administration:Human Resource Management05/16Kentucky State University, Frankfort, KentuckyHuman Resource Management
Bachelor of Arts:Psychology Child Development & Family Relations05/13Kentucky State University, Frankfort, KentuckyPsychology Child Development & Family Relations Extracurricular Activities: Student Government Association, Sigma Gamma Rho Sorority Inc, Vice President 2012-2013, Dance Team Co-Captain, On Campus Tutor, Behavioral and Social Science Club Treasurer
Coordinating Appointments, Avaya, Maintaining Calendar, Cold calling, Employee Relations, Event Planning, Expense Reports, Human Resource Management, Logging, Sharepoint, Office Machines, Ordering Office Supplies, Designing Processes, SAP, Scheduling, Spreadsheets, Training Programs, Treatment Programs, Word Processing