scheduler training coordinator resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
I received my Master's degree in Public Administration with a specialization in Human Resource Management.I am seeking to venture into a career that allows me to utilize all the skills that I have learned throughout my professional and educational endeavors. If given the opportunity I am capable of providing the extraordinary interpersonal/communication skills, leadership, sales and customer service skills etc. Being a detail-oriented professional, I excel under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes. I have the knowledge, creative input and innovations that would be a great asset to any company. I have over 5 years of professional work experience. Learning new concepts are very easy as well as adapting to new environments.
  • Onboarding *Employee Relations/Recruiting
  • Form I-9 *Payroll Software (SAP/HRIS/Kronos)
  • E-Verify *Proficient with MS Office Suite/Word Processing
  • Scheduling
  • Appointments
  • Event Planning
  • Coordinating Video and Audio Conference Calls 
  • Volunteer Management
  • Maintaining Calendar
  • Client Relations
  • Information Management
  • Research Methods/ Policy Analysis
  • Nonprofit Management/ Community Development *Organization Theory
  • *Conflict Management & Problem Solving
10/2016 to 08/2017
Scheduler/ Training Coordinator South Carolina Job Board Pendleton, SC,
  • Communicate with doctors, facilities and nurses to keep updated of necessary changes
  • Obtain all collateral prior to scheduling patients for consults
  • Answer phone calls from dedicated scheduling line and book appointments for consultations, surgeries and follow-up visits
  • Upload patient demographics in EMR Coordinate schedules with doctors, nurses and other healthcare professionals
  • Ensure compliance with all policies and procedures Work in emergency appointments and resolve scheduling conflicts
  • Provide shift briefings for doctors
  • Design and develop training programs
  • Build rapport with trainees and encourage them to ask for assistance if needed
  • Onboard new hires and train on policies and procedure
  • Design, prepare and order educational aids and materials
  • Maintain updated curriculum database and training records
  • Map out training plans for individual employees.
08/2016 to 03/2017
Case Manager Supervisor /HR Assistant Flex-N-Gate Corp Chicago, IL,
  • Admit new clients by reviewing records, applications and conducting orientations.
  • Onboard new staff & conduct new staff orientation
  • Collecting employment and tax information
  • Hold employee focus group sessions
  • Ensuring background and reference checks are completed
  • Preparing new employee & client files
  • Performing file audits to ensure that all required employee documentation is collected and maintained
  • Responsible for improved treatment results by evaluating, and re-designing processes; rewriting policies
  • Develop and implement action plans to optimize employee satisfaction
  • Successfully establish treatment programs, create schedules, meal plans and transportation arrangements.
  • Successfully maintain clients records by reviewing case notes; logging events and progress.
  • Schedule examinations by coordinating appointments.
  • Provide payroll information by collecting time and attendance records.
  • Provide secretarial support.
01/2018 to 06/2018
Associate Teacher Brody Brothers Pest Control Rockville, MD,
  • Instructed classes of up to 30 students, between approximately 15 schools.
  • Learn, analyze, and implement predetermined instructional plans prepared by the teacher.
  • Successfully implementing the best practices of instructional technique and media.
05/2014 to 01/2016
Human Resource Intern Aurora El Paso, TX,
  • Responsible for creating spreadsheets/documenting meeting minutes
  • Assist with expense reports, reviewing monthly company card statements/payroll (SAP) for 90 employees
  • Proofread documents; analyze memos, submissions and reports/determine their significance for distribution
  • Assist with new hire on-boarding process
  • Composed and typed correspondence and agendas using Microsoft Office Suite Responsible for telephone inquiries/ ordering office supplies
06/2013 to 05/2014
Customer Care Representative Xerox City, STATE,
  • Successfully maintained 8-11 different incoming calling queues/ resolved escalated customer complaints Cold calling/Data entry for Accounts Receivable/Payable via Avaya IP Technologies Verified customer accounts and conferred with approximately 175 customers by telephone daily Routinely reviewed open orders via Sharepoint /ensure delivery expectations are being met Provided information about the products/ services, entered orders, cancelled accounts, process payments.
08/2008 to 05/2013
Office Coordinator Kentucky State University City, STATE,
  • Responsible for general office duties /maintenance of office machines
  • Answered approximately 50-100 general telephone calls, direct calls, emails, and delivered messages
  • Handle set up of computer/laptop and projector for presentations; Arranged meeting areas
  • Primary communicator with visitors, employees, and office guest
  • Assist in planning campus student events; spearheaded special project.
Education and Training
Expected in 05/16 to to
Masters of Public Administration: Human Resource Management
Kentucky State University - Frankfort, Kentucky
Human Resource Management
Expected in 05/13 to to
Bachelor of Arts: Psychology Child Development & Family Relations
Kentucky State University - Frankfort, Kentucky
Psychology Child Development & Family Relations Extracurricular Activities: Student Government Association, Sigma Gamma Rho Sorority Inc, Vice President 2012-2013, Dance Team Co-Captain, On Campus Tutor, Behavioral and Social Science Club Treasurer
Coordinating Appointments, Avaya, Maintaining Calendar, Cold calling, Employee Relations, Event Planning, Expense Reports, Human Resource Management, Logging, Sharepoint, Office Machines, Ordering Office Supplies, Designing Processes, SAP, Scheduling, Spreadsheets, Training Programs, Treatment Programs, Word Processing

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Resume Overview

School Attended

  • Kentucky State University
  • Kentucky State University

Job Titles Held:

  • Scheduler/ Training Coordinator
  • Case Manager Supervisor /HR Assistant
  • Associate Teacher
  • Human Resource Intern
  • Customer Care Representative
  • Office Coordinator


  • Masters of Public Administration
  • Bachelor of Arts

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