scheduler supervisor resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Compiled and prepared documentation outlining production needs and supporting schedules to keep operations on target. Diligent about consulting with department leaders, vendors and team members to understand requirements and implement proactive solutions. Positive, upbeat and resourceful team player.
Skills
Key relationship management
Order processing
Documentation proficiency
Schedule coordination
Experience
01/2019 to CurrentScheduler SupervisorUs Bank | Beverly Hills, CA,
Schedule caregivers and confirm clients appointments.
Planned and delegated work to meet clients schedule.
Maintained daily calendars, set appointments with clients and planned daily office events.
Updated reports and daily logs for management use and permanent files.
Entered information into system to update status reports.
Analyzed demand and recommended updates to calendar schedule.
Monitored caregivers progress and presented status to management to solve client issues.
Provided delay updates and information regarding special circumstances.
Provided exceptional customer service through effective telephone communication and follow-ups.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Answered telephones and directed calls to appropriate staff members.
Maintained customer records with timely and accurate database updates.
Managed more than one incoming calls per day.
Contacted previous and potential clients to offer services and caregiver to suit needs.
Set new clients orientation with caregiver/leader.
06/2018 to 11/2020Administrative AssistantSerenity Assisted Living | City, STATE,
Verify new patient paperwork and admits.
Receive & file patient payment invoice.
Prepare for state review.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Directed patient communication to appropriate department personnel.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Conducted and initialized background checks for potential employees.
06/2015 to 11/2017Caregiver/Hiring CoordinatorSerenity Home Health Care Agency | City, STATE,
Take care of client by offering companionship, personal care, housekeeping, alzheimer/dementia care & more.
Interviewed new employees and assisted with hiring decision-making.
Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post-interview assessments.
Cultivated and maintained relationships and ongoing communication with potential job candidates.
Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
Developed organizational filing systems for correspondence, communications, records and reports.
Reduced accidents in workplace by implementing safety policies and procedures.
Established measures to promote diversity and drive equal access to opportunity and advancement.
Onboarded and trained more than 50 new employees per year.
Drove departmental efficiency by organizing comprehensive new hire training and orientation.
Scheduled random drug testing for employees to diminish regularity risks.
11/2012 to 07/2016Private Duty Elderly CaretakerMr. Weiner | City, STATE,
Documented and communicated daily reports outlining daily activities.
Cleaned and tidied living room and kitchen after activities to maintain safe spaces.
Monitored safety and well-being to prevent accidents and falls.
Kept daughter contact information, emergency services phone number and health history on hand in case of emergency situations.
Assisted patient with transportation and mobility needs such as moving between wheelchairs and beds
Managed client activities of daily living, including bathing, dressing and personal grooming.
Kept room spaces, linens and restrooms clean and refreshed with supplies.
Monitored health and well-being of client, including significant health changes.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
Recorded client status progress and challenges in logbooks and reports.
Checked mail, shopped for groceries and handled bill payments.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Education and Training
Expected in 07/1995 to to High School Diploma | Central High School, 88 Jaguar Dr., GPA:
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