Scheduler Receptionist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Results-driven receptionist with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries. Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls, scheduling and data entry. Highly organized and accurate when entering data in Microsoft Excel and maintaining filing systems. Helps customers with routine and challenging needs while remaining professional.

  • Office equipment operations
  • Meticulous and organized
  • Multi-line telephone skills
  • Business operations understanding
  • Recordkeeping and bookkeeping
  • Multitasking and prioritization
  • Professional and polished presentation
  • Data entry
  • Flexible
  • Service-oriented mindset
  • Medical terminology knowledge
  • Patient relations
  • Records Management
  • Patient Care and Safety
  • Grooming and bathing assistance
  • Administrative skills
  • Customer assistance and interaction
  • Microsoft Office
  • Cash transactions
  • Listening skills
  • Oral and writing communication
  • Proficient in Microsoft Excel
  • Team collaboration
Scheduler/Receptionist, 01/2020 to 01/2021
Rwj BarnabasCedar Knolls, NJ,
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Scheduled and confirmed appointments.
  • Entered data in Microsoft Excel software to keep records of farmer's information.
  • Answered and directed incoming calls using multi-line telephone system.
Owner/Operator, 12/2016 to 08/2018
Lineage LogisticsEuless, TX,
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Recorded number of eggs collected each day.
  • Recorded amount of feed left in the feed bins daily.
  • Called and reported numbers to the company daily
Nursing Assistant, 07/2016 to 09/2016
Encompass HealthCorpus Christi, TX,
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Used mobility devices and other equipment to transport patients.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Provided basic care to over 20 patients per day by bathing and grooming patients, changing bedding and preparing meals.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
Front Desk Receptionist, 11/2011 to 12/2013
Csm CorporationEnglewood, CO,
  • Input customer data using Maestro software and made immediate updates to reflect room changes.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Assisted office manager with various tasks, including making copies, sending faxes and take pictures for special projects.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Solved minor customer issues and escalated major problems immediately to park superintendent.
  • Planned customized itineraries for guests, including park lodging and outdoor activities, resulting in promotion of local tourism and entertainment industries.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Secured guest valuables in main safe or individual boxes.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Monitored reservations to track incoming parties and special events.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Computed guest billings and posted charges to room accounts.
  • Worked with maintenance and park superintendent to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Responded to inquiries and room requests made online, by phone or email.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
Education and Training
CNA Certificate : Nursing Assistant , Expected in 06/2016
Rsb Nursing Assistant - Jonesboro, AR,
: Associate of Arts , Expected in
Black River Technical College - Pocahontas, AR
CPR/First Aid/AED Certification : Adult Child And Baby First Aid/CPR/AED Training , Expected in 07/2020
American Red Cross - Online ,

Certificate ID: 00AJS7T

Valid until 7/27/2022

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Resume Overview

School Attended
  • Rsb Nursing Assistant
  • Black River Technical College
  • American Red Cross
Job Titles Held:
  • Scheduler/Receptionist
  • Owner/Operator
  • Nursing Assistant
  • Front Desk Receptionist
  • CNA Certificate
  • Some College (No Degree)
  • CPR/First Aid/AED Certification